SuperBot for HealthCare
“Businesses which innovate tend to succeed.” This is something that has been proven true irrespective of any industry the organization deals in. The pace at which technology is advancing, it has evolved everyone! Starting from consumers who want fast, easy access to information, self-service option along with an engaging and personal interaction. And the businesses are doing everything possible to engage with their customers with the help of technology and increase their ROI.
PinnacleWorks which believes in revolutionizing technology keeps on coming up with new solutions every now and then to help businesses grow! And following the same how could it miss the buzz word “Artificial Intelligence and Machine Learning”. Since AI and its application are advancing exponentially, PinnacleWorks initially came up with the concept of an AI-Driven Counseling Agent for Educational Organization. Having its Forte in Education, it understood the need for a bridge between the students and the organization and thence introduced SuperBot – A 24*7 Counseling Agent to bridge this gap. Unlike other chatbots in the market, SuperBot was not a template-based agent wherein only a few fixed questions could be catered with no option to write and ask a custom question. Instead, it was trained for 250+ intents and allowed users to ask whatever they want to ask and learned catering to it while maintaining a 94% efficiency rate. And therefore, it was easy to title as “India’s First AI-Driven Counseling Agent for Educational Organizations”.
With the success of SuperBot for Education with 50+ Educational Organizations currently using it including brands like ICFAI Business School, Parul University, BBD University, REVA University, Jagannath University, Don Bosco Group, etc., PinnacleWorks decided to launch it for other sectors as well.
Now, when we talk about Indian Economy or Captial Industries, HealthCare holds a major share! And if we talk about consumers, like any other industries HealthCare is no exception. Patients have similar expectations of their healthcare providers as they do have with the other consumer-centric sectors. Yet the ever-rising costs, differing systems of record and a lack of patient engagement currently hamper the industry.
And realizing this, PinnacleWorks has now launched SuperBot for HealthCare wherein it comes with features like Appointment Booking, Doctors Availability Check, Reminder Calls, etc. to help the hospitals, clinics, etc. engage with their patients. The platform also offers custom integrations wherein it could directly be integrated with HMS (Hospital Management System), Lead Sources, Path Labs ERP, etc. to fetch reports, push the leads, pull patients’ information, etc. Not only this it has been trained in a manner that it is also capable of rescheduling the appointments in case if the patient is not available on the given dates. The patients can even check the doctor’s availability and schedule in case if the doctor sits at multiple locations of the hospital/clinics.
With this PinnacleWorks is looking forward to attaining heights in the Healthcare Industry as well by introducing SuperBot as an advanced and easy way of engaging with the patients while generating new leads, taking payments, managing appointments, providing reports, etc. all at one single chat window.
“We know its hard to accept whenever something is launched, but we are positive that we are chasing something which is the truth of the near future and we will get success in it. We have also beta-launched SuperBot Communications which is an AI-driven conversational platform capable of having smart dialogues with humans over telephony channels.” – Ankit Ruia (Director, PinnacleWorks)