ELEVATING THE GUEST EXPERIENCE WITH INCOMPARABLE HOSPITALITY EXCELLENCE
In the hospitality sector, keeping cordial relationships and putting the needs of customers as top priority are not merely best practices; they are essential components of success. Creating memorable encounters is the core of hospitality, and it starts with sincere, personal interactions. Making the customers feel seen, acknowledged, and appreciated is an art form that goes beyond simple business dealings to create enduring bonds. Even though a hotel room is only a temporary place, the comfort, consideration, and care a guest gets leave a lasting impression.
The brand we feature here has always kept customers’ well-being at the forefront of their operations, catching our attention. Yes, it is none other than Essentia Hotels & Resorts — a hospitality venture well-known for transforming one-time visitors into repeated customers. Their secret? Customer centricity is in their DNA, which has built an incredible reputation for them. Under the reigns of its co-founder and CEO, Mr. Mohammed Parvez, the brand has raised the bar of service standards in the competitive world of hospitality.
In an exclusive conversation with our team, Mr Parvez highlighted some lesser-known facts about the venture and its projection for the future. We are confident that our global readership will gain some invaluable insights from this special narrative in the hospitality industry. Let’s dive in:
The company profile
Essentia Hotels & Resorts is a division of Aaverina Hospitality Pvt. Ltd. and is a proud domestic hospitality brand. The venture is dedicated to providing upscale experiences throughout India’s varied cultural and geographical landscape. Founded in 2018, the company is all set to resonate with India’s warm hospitality culture, which is accompanied by international service excellence. Every Essentia Hotel & Resort embodies a perfect blend to style, comfort, and genuine hospitality.
The venture is thriving as a corporate center or tranquil natural getaway for people traveling in India to get an outstanding hospitality experience. The brand is excelling and expanding across Tier I and Tier II markets. The management is planning to meet the increasing demand for first-rate lodging and outstanding guest experiences, with a strategic presence in cities like Udaipur, Pune, Indore, Chennai, and Udupi.
What drives them to excel in the field?
We asked the founder and CEO about the vision that propels them to create something out-of-the box. To this, he responded that the vision is to be India’s most admired domestic hospitality brand, offering meaningful connections, considerate luxury, and heartfelt experiences. Alongside the vision, he also quoted the mission, i.e., to continuously provide outstanding hospitality experiences by fusing contemporary conveniences with genuine Indian warmth, all the while encouraging sustainable growth, strengthening local communities, and cultivating enduring relationships with their guests.
To nurture the vision and mission of the establishment, the teams under the guidance of Mohammad Parvez go the extra mile to elevate the customer experiences and ensure unforgettable hospitality standards across all the hotels and resorts.
Insights on the transformation of startups
The Indian startup ecosystem has evolved significantly, especially in hospitality. There is now an emphasis on customer-centric innovation, technology adoption, personalized experiences, and sustainability. The rise of digital platforms, increased funding access, and a culture of collaboration have empowered startups like ours to thrive amidst challenges.
The beginnings of the establishment
It all started when Mohammed Parvez, who is a seasoned hotelier with global experience, had a realization of filling the biggest gap in the hospitality industry. He shared that Essentia Hotels & Resorts was born recognizing that in the emotion-driven hospitality world, leading institutions are prioritizing mere profits over long-term relationships with customers. Profit-centric mindset in hospitality impacts negatively on the long-term, as the industry’s core is emotional experience.
People love to visit places that are warm and welcoming and stand true to their values. As a well experienced hospitality professional, he knows the nuances of the industry and the importance of building lucrative relationships with everyone around them. Therefore, Mr Parvez aimed to establish a brand where international service standards met Indian cultural values. However, this journey of his encountered a fair share of ups and downs during the challenging times of COVID-19, which shook the industry to its core.
But Parvez was adamant to turn his dream into a big success, and he allowed the company to adapt swiftly through digital transformation, contactless services, and guest-centric policies. His unyielding determination and faith in his vision positioned Essentia as a well-regarded brand known for thoughtful luxury, operational excellence, and strong community connections.
R&D making a difference
As we move ahead with the discussion, the leader sheds light on the role of R&D in his venture’s success. He said that R&D is vital to their growth. It helps us anticipate guest needs, adopt cutting-edge technology, enhance sustainability, and refine operational efficiency. As the industry has evolved in the past few years, the research helps in exploring smart room innovations or experimenting with F&B concepts. R&D allows them to remain future-ready and guest-focused while keeping abreast of the current market trends.
Perception of Leadership
Mr Parvez’s leadership is synonymous with values like empathy, service, and purpose. He is a firm believer of the fact that leaders should inspire through vision, empower teams, and lead with integrity. “Our leadership emphasizes agility, innovation, and guest obsession. Everyone from top management to frontline staff is encouraged to act like brand ambassadors and decisionmakers,” mentioned the CEO, about how everyone at the establishment is inspired to take responsibility and contribute to the collective growth.
The guiding principles
Essentia’s work culture thrives on trust, inclusivity, and personal growth. We believe happy employees create happy guests. Our culture promotes:
• Mutual respect and empathy
• Team spirit and collaboration
• Continuous learning and mentorship
• Responsibility and empowerment
• Celebration of achievements
• Purpose-driven initiatives, including sustainability and community upliftment
Growth and Expansion Plans
The brand is actively expanding into high-potential Tier II and Tier III cities. It not only poses to be a hospitality venture but also is set up to become a spiritual and wellness destination. And, this all would be while being eco-conscious resort formats. Mr Parvez is quite positive about talking about the plans where many initiatives will change the course of the industry, such as: Tech-enabled smart hotels, launch of sub-brands (luxury, midscale, budget), strategic partnerships with global platforms, expanded loyalty and guest engagement programs, etc.
“Essentia’s future would be reflecting the power of innovation, scalability, and social impact. Our goal is to redefine Indian hospitality globally, where each property offers a unique story, each guest interaction is a memory, and each success is shared by our teams and communities. Sustainability, guest well-being, and community empowerment will remain central to our evolution. To achieve these objectives, we have prepared a thought plan for the near future, which will be implemented soon,” concluded the hospitality veteran.
Top laurels
So far, the brand’s journey has been phenomenal indeed. In this path, they have defied many odds and gained mass popularity while crossing several milestones listed below:
• Successful operation of 10+ unique properties across India.
• Surviving and thriving post-COVID through agility and innovation.
• Recognition for service excellence and guest satisfaction.
• Strong employee retention and leadership development.
• Participation in top-tier tourism and hospitality forums.
• Launch of sustainability and local empowerment initiatives.
Advice to Budding Entrepreneurs
Winding up the conversation, Mr Parvez conveyed some inspiring words to the aspiring entrepreneurs in the hospitality world, “Success isn’t built overnight—it’s built every day with purpose, patience, and persistence. Stay rooted in your purpose. Surround yourself with people who believe in your vision. Be adaptable, resilient, and constantly curious. Most importantly, never compromise on values. The journey will test you, but it will also transform you.”
A shout-out to our readers
“To all the readers of Business Connect — thank you for being champions of entrepreneurship and innovation. At Essentia, we believe in building businesses that matter— not just to shareholders, but to communities, guests, and future generations. If you’re building something with heart, don’t stop. Stay passionate, stay bold, and keep connecting ideas to impact.”
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