Powering India’s EV Future with Expert Aftersales Services
Battwheels Garages is a trailblazing EV-first aftersales service company in India, dedicated to transforming the electric mobility landscape. Founded in 2024 by Deepak Tiwary & Amit Singh, the company addresses a crucial challenge in India’s EV landscape: vehicle downtime and unreliable post-sales support. With a mission to resolve EV issues on site, reduce downtime, and restore customer confidence, Battwheels Garages leverages skilled technicians, standardised processes, and technology-led operations to ensure maximum uptime and reliability for every electric vehicle.
The company’s vision is to become India’s most trusted EV after-sales infrastructure partner, ensuring maximum uptime and reliability for every electric vehicle. It offers end-to-end on-site services for diagnostics, repairs, preventive maintenance, and roadside assistance, catering to electric two-wheelers, threewheelers, four-wheelers, and commercial EV fleets. Battwheels Garages is committed to empowering India’s transition to sustainable mobility.
Comprehensive Services: Keeping EVs on the Move
Battwheels Garages’ service portfolio includes –
- On-site Diagnostics & Resolution: Trained technicians reach breakdown sites to diagnose issues and anticipate to resolve 100% of the issues on-site.
- Repairs: The team specialise in fixing issues related to motors, controllers, batteries, and software instead of unnecessary replacements.
- Preventive Maintenance: Regular checks help prevent breakdowns and ensure optimal performance.
- Roadside Assistance: Quick response teams redefining the actual Road Side Assistance, provide support when needed onsite of the EV breakdowns.
- Fleet & B2B Support: Partnerships with EV fleets, delivery companies, and businesses to maintain high vehicle uptime and performance.
- 24/7 Support: Emergency services are available across various locations.
With a robust presence in cities like Delhi NCR, Pune, Chennai, and Bengaluru, Battwheels Garages is expanding its network to support India’s EV growth.
Evolution Over the Years
Battwheels Garages has undergone a significant transformation, evolving from a single-city operation serving individual EV users to a multicity network catering to OEMs and large fleet operators. This growth showcases the company’s dedication to innovation and customer satisfaction.
Deepak Tiwary: The Man at the Helm
Battwheels Garages is the brainchild of the seasoned professional and entrepreneur, Deepak Tiwary. With over a decade of experience in project management and engineering procurement, Deepak has led Battwheels Garages to expand its services across India, focusing on sustainable electric vehicle solutions.
Before founding Battwheels Garages, Deepak played key roles at leading firms like Log9 Materials, Zypp Electric, Ujaas Energy Limited, and HERO Electric Vehicles Pvt Ltd. His expertise and industry knowledge have been pivotal in establishing Battwheels Garages as a trusted partner in the EV ecosystem.
Battwheels Garage’s Journey: Emerging as EV Aftersales Leader
The entrepreneurial journey of Battwheels Garages has been deeply rooted in execution. The leading man, Deepak Tiwary, and his team started by personally attending breakdown calls, understanding real-world EV failures, and building systems from the ground up. This hands-on approach allowed them to build a robust and reliable after-sales service model, making Battwheels Garages stand out.
R&D: Innovating for Excellence
Battwheels Garages focuses on research and development to drive growth and enhance customer The company’s continuous investments in developing advanced diagnostics tools to identify and resolve EV issues, analysing failure patterns to improve vehicle performance and reliability, providing comprehensive training programmes for technicians, and leveraging digital tools like GaragePROEV to streamline operations and enhance customer experience, underscore its commitment to innovation.
Distinctive Marketing Approach
The company’s marketing strategy focuses on credibility, real field stories, and partnerships rather than traditional advertising. This approach enables it to build trust with its customers and create a distinctive edge in the thriving EV aftersales market. Battwheels Garage’s focus on real field stories provides customers with authentic experiences, boosting the conversion rate.
Leadership Excellence at Battwheels Garages
Battwheels Garages’ leadership approach is centred around ownership, accountability, and leading from the front. This philosophy empowers leaders to take charge, make informed decisions and motivate their teams to accomplish exceptional results. With these principles, the leadership team at Battwheels Garages drives transformation, growth and customer satisfaction.
Nurturing an Ideal Work Culture
Battwheels Garages builds its work culture based on the four core pillars: urgency, discipline, empathy, and continuous learning. This distinctive approach enables the company to deliver exceptional after-sales services to electric vehicle owners, setting new industry benchmarks.
The team’s focus on urgency ensures instant response to customer needs, while discipline helps in maintaining top-notch services. Empathy allows the team to identify and tackle customer concerns, and continuous learning enables them to stay updated with the latest EV technologies.
The Future Outlook: Vision and Growth Strategies
Battwheels Garages aims to transform India’s EV after-sales landscape with notable expansion and growth plans. The company plans to establish a robust network of company-owned and partner-operated garages along with Dark stores infrastructure, secure fleet contracts, and integrate cutting-edge technology to deliver seamless EV maintenance and repair services.
Further, by becoming a full-stack EV aftersales platform, Battwheels Garages aspires to support India’s EV transition and establish a distinctive stance in the industry.
Words of Wisdom
Deepak Tiwary, a seasoned entrepreneur, advises aspiring entrepreneurs to focus on resolving real problems, prioritise execution, and learn from practical experience. He emphasises that reliable after-sales will be crucial in determining the success of India’s EV ecosystem.
