Care My Tours

Care My Tours (CMT): Where outstanding travel experiences are effortlessly facilitated

Impact Feature: India’s Fastest Growing Travel Company of the Year 2024

Most travel companies are known for their know-how of those fancy and phenomenal destinations travelers wish to reach. But how many are capable of providing customized tour packages and suggesting relevant destinations to tourists based on their tastes? The company we are referring to here provides insider tips, recommends lesser-known attractions, and offers advice on the best times to visit certain places.

Based on what we explored about ‘Care My Tours’, we can assure you that they truly care for your smooth travel experience, especially when it comes to foreign travelers aspiring to explore Indian Lands. Preet Sharma’s guidance has always led the company to greater heights and stands as a beacon of excellence in the travel and tourism industry. We sat down for a freewheeling conversation with Preet to be able to explore the length and breadth of the company.

The organisational profile

Care My Tours caters to four segments. The first, the Inbound Tours segment focuses on providing exceptional experiences for foreign travelers visiting India. Here, they guide clients for leisure, weddings, or corporate purposes for a smooth and enriching journey.

Second, comes the specialty in Motorcycle Tours where they collaborate with renowned brands such as BMW Motorrad, Honda, Suzuki, Ducati, and various motorcycle clubs. In association with these industry titans, the company organizes India’s largest and most exciting superbike tours. This one is for people seeking thrilling adventures.

The third segment brings Supercar Tours offering both domestic tours for brands like Porsche and international hyper car drive tours across Australia, Europe, and the USA. One can experience a matchless driving experience by combining luxury and performance across scenic locales. Last but not least, their corporate Meetings, Incentives, Conferences, and Events (MICE) segment caters to corporate clients at the domestic and international levels. Here, the organization hosts large-scale events where every detail is precisely planned and executed to perfection. So far, over 48 professionals are operating from the PAN India level. They do have two international wings in Vietnam and China.

What inspired the conceptualization?

Preet elucidated that his entrepreneurial fervor is deeply rooted in his childhood passion. He loved traveling and with his growing age, he wanted to create a big revolution across the travel industry. The core idea was simple but powerful, establishing a standout travel company that could create benchmarks in terms of travel experience for people from different walks of life.

During his academic days, Preet was able to observe a huge gap in the market that ignited a spark in his heart. He later entered the hospitality industry and amplified his fervor for travel adventure. Here, what fascinated him the most was his niche interests in superbikes and supercar travel. And his enriching experience in hospitality led his way in this direction.

“The success of our motorcycle tours paved the way for further expansion into the supercar segment, both domestically and internationally. Our ability to create memorable and exhilarating journeys for supercar enthusiasts solidified our reputation as a leader in the luxury travel space,” shared Preet about his venture’s resounding success.

Team building from scratch

To implement his vision as per his plan, Preet assembled the best talent in the industry. For this, he focused on strategic recruitment that led to the establishment of a remarkable work culture. Basically, the team at the company comprises a perfect concoction of skills, experience, and passion.

Yes, the team building at Preet’s organization is quite multifaceted where a shared vision drives all. Every individual has mindblowing communication skills and creative problem-solving abilities. And, once the recruitment process is taken care of, the management heavily invests in personality development via training workshops. Under Preet’s tutelage, every employee feels valued and motivated to provide the best value to the client’s, which stems from a strong sense of purpose.

Preet’s team comprises seasoned professionals who are wellversed in what they are actually doing. He leads his team as the Director of the company and alongside him, the senior leadership team has the following officials:

• Rimple Sharma – Chief Operating Officer (COO): She oversees the day-to-day operations of CMT, ensuring that all aspects of the business run smoothly. With a background in operations management, Rimple is responsible for streamlining processes, enhancing efficiency, and ensuring that the company maintains its high standards of service quality.

• Pooja Khanna – Chief Marketing Officer (CMO): The CMO leads CMT’s marketing efforts, focusing on building brand awareness and engaging with clients through innovative marketing strategies. With a strong background in digital marketing and communications, Pooja is responsible for developing targeted campaigns that resonate with our diverse audience.

• Parmeet Singh – Head of Business Development: Parmeet is responsible for identifying new business opportunities and expanding CMT’s market presence. With expertise in sales and partnerships, Parmeet plays a crucial role in forging relationships with key stakeholders, including vendors and corporate clients, to drive growth.

• Hitesh Chaudhary – Head of Customer Experience: He is dedicated to ensuring that every client interaction is exceptional. By focusing on the customer feedback and continuous improvement, Hitesh works to enhance the overall client journey, ensuring that CMT remains a trusted choice for travelers.

• Rajeev Jaiswal – Finance Director: Rajeev manages the financial health of CMT, overseeing budgeting, forecasting, and financial reporting. With a strong background in finance, Rajeev Jaiswal ensures that the company operates efficiently while making sound financial decisions. Altogether, these core members of the team form a dynamic leadership steering the path of their success and cementing their positions as the leading players in the travel industry.

Technological Integration and Enhancements

Care My Tours (CMT) has invested in a state-of-the-art online booking system to provide a seamless and user-friendly experience for clients. This system integrates advanced analytics, enabling CMT to better understand customer preferences and tailor offerings accordingly.

Additionally, the company has implemented sophisticated customer relationship management (CRM) software to streamline client interactions. This technology allows for effective management of bookings, tracking customer feedback, and providing personalized service, ensuring that every customer interaction is meaningful and contributes to high satisfaction levels.

By leveraging advanced data analytics, CMT makes informed decisions that drive efficiency and growth, keeping the company competitive in an ever-changing market landscape. The company’s digital marketing strategies, including targeted social media campaigns, search engine optimization (SEO), and email marketing, have successfully broadened its audience reach. Furthermore, CMT is exploring artificial intelligence (AI) and machine learning to enhance services, such as AI-powered chatbots for instant customer support, which improves customer experience and allows the team to focus on complex tasks.

The company also prioritizes cybersecurity, implementing robust measures to protect clients’ data and ensure safe transactions. By staying at the forefront of technological advancements, CMT continues to enhance service offerings, improve operational efficiency, and deliver exceptional travel experiences.

Commitment to Service Quality

Ensuring the quality of services at Care My Tours is a top priority, encompassing a comprehensive approach across all operations. The company has established clear quality standards and protocols for all services, from inbound tours to corporate events, ensuring consistency and reliability. Staff training and development are emphasized, with team members undergoing regular programs covering essential skills and industry best practices.

Customer feedback is actively sought through surveys and direct communication, providing valuable insights for continuous improvement. Regular audits and evaluations of services, including operational processes and customer satisfaction levels, help identify gaps and implement corrective actions promptly.

Strong relationships with trusted partners and suppliers ensure that all aspects of offerings meet high-quality standards. CMT fosters a culture of continuous improvement, encouraging team members to share ideas and embrace innovation. This dedication to quality is reflected in every aspect of operations, ensuring consistently exceptional travel experiences for clients.

Research and Development

Research and Development (R&D) is pivotal in propelling Care My Tours to the next level by driving innovation, enhancing service offerings, and adapting to market trends. Through thorough market research, CMT stays ahead of emerging trends in the travel and tourism industry, allowing for the adaptation of offerings to current demands.

R&D efforts lead to the development of new service concepts and experiences, such as themed motorcycle rides or exclusive supercar events, attracting a broader clientele. By gathering client feedback and analyzing data, CMT enhances the customer journey and satisfaction. Technological integration, informed by R&D, streamlines operations and improves efficiency, from booking systems to AI-driven customer support.

The company’s commitment to sustainability is also reinforced through R&D, promoting eco-friendly practices and responsible tourism initiatives. Staff training programs are continuously updated based on R&D findings, ensuring the team is well-equipped to provide exceptional service. R&D aids in identifying potential partnerships, enhancing service offerings, and strengthening the company’s network. Overall, R&D is a driving force behind CMT’s growth and innovation, positioning the company for continued success.

Competitive Advantages

Care My Tours has established several competitive advantages that differentiate it in the travel industry, making it challenging for competitors to replicate its success. CMT operates across multiple segments, including inbound tours, motorcycle and supercar experiences, and corporate events, allowing the company to cater to a wide range of clients.

The team’s extensive industry knowledge and experience enable them to deliver exceptional services and craft unique itineraries. Long-lasting partnerships with trusted vendors and service providers enhance service offerings, ensuring high-quality experiences. The company prioritizes personalized service, creating bespoke itineraries and tailored recommendations that foster client loyalty.

CMT’s commitment to quality and safe is ingrained in its culture, building trust and confidence among travelers. Innovative marketing strategies, adaptability, and resilience further distinguish CMT in the market. The company’s focus on sustainability and responsible tourism initiatives resonates with eco-conscious travelers. These elements create a unique value proposition, making it difficult for competitors to replicate CMT’s success.

Future Endeavors

Care My Tours is committed to evolving and expanding its offerings to meet the changing needs of travelers while staying true to core values. Future endeavors include expanding into new international markets, enhancing digital presence, and promoting sustainable tourism initiatives. CMT plans to introduce new adventure experiences, such as trekking, cycling, and water sports tours, to capture the interest of thrill-seekers.

The company will strengthen its focus on corporate travel by forming strategic partnerships with leading companies, offering tailored solutions for corporate events and incentive trips. Employee development programs will be enhanced to nurture talent within the organization, fostering a motivated and skilled workforce. Technological advancements, including data analytics, AI-driven customer service, and virtual reality experiences, will continue to be embraced to elevate the client experience.

CMT will engage with local communities in destinations, creating authentic experiences for travelers while contributing to economic development. Greater emphasis will be placed on integrating customer feedback into service offerings, ensuring a more personalized experience. Strategic collaborations with influencers and travel bloggers will enhance brand visibility and reach a broader audience. With a focus on expansion, innovation, sustainability, and exceptional service, the future of Care My Tours is bright and full of possibilities.

The parting note by the founder

Preet shared some words of counsel with our readers before signing off, “If you wish to be successful then always follow your passion. In this journey, you need to embrace your journey. Also, be agile and adaptable to make good networks. Last but not least, stay true to your dreams and ensure to give back to society as whatever goes around comes around.”

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