This is a journey of METRO Global Solution Center India that is celebrating proudly its 15-year milestone not only in Shaping Finance, Powering Business but also fueling METRO’s Wholesale Strategy serving millions of customers in the Hotels, Restaurants, Catering (HoReCa), and trader segments across 30+ countries.
Established in 2011, with a growing team of over 1200 professionals, METRO GSC India is a multi-functional centre offering solutions ranging from Master Data Management, Information Technology, Cyber Security, Marketing & Design, Strategy, Finance & Accounting, Controlling (FP&A), and People & Culture (HR).
These comprehensive solutions create a robust structure for effective and efficient operational delivery through standardization and digitization resulting in E2E cost optimization and improved process KPIs supporting METRO’s sCore strategy, an ambitious roadmap focused on strengthening the wholesale core, accelerating digital and data-driven capabilities, and consistently delivering value to professional customers.
Aligned to sCore’s objectives of driving sales growth, achieving EBITDA targets by 2030, and building long-term business resilience, METRO GSC India continues to enable digital transformation, through cross-functional expertise, a sustainable and scalable, future-ready digital solutions for business operations.
The ambitious journey for METRO GSC India is driven by:
Building Strategic Capabilities
In times where future reaches yesterday, real progress is not just accepting change but anticipating and leading it. At METRO GSC India, the focus has always been to build and enhance our domain competencies, since this will support our strategy of building E2E solutions, driving efficiencies, and smooth operations. Our dedicated team within METRO GSC India focuses on identifying domain specific training requirements in consultation with leads and teams within the organization or with our business partners across METRO.
The training requirements are reviewed to create curated training material. Training courses are conducted by our internal teams, by partners across METRO in collaboration with the corporate Learning and Development team, or as need be, by external training partners.
Branding with a Purpose
At METRO GSC India, we think solutions. we co-create impact and own the results. This is the identity we are proud to reflect and endorse.
At METRO GSC India, people are at the core of all we do. The primary audience for our marketing endeavours is hence, within the organization. Our employees are our biggest advocates and are at the core of our go-tomarket. We leverage our multi-channel communications network internally to regularly keep our people abreast of the innovations, transformation, and impact delivered.
We emphasize on regular stakeholder connects, leadership townhalls, rewards & recognition events and employee engagement forums to inspire our people and connect them to the goals we are driving together as an organization.
As METRO GSC India celebrates its 15-year milestone this year, brand awareness in the talent competitive India market is critical for us. We need to not only attract the right talent but also to continuously inculcate a sense of pride about the organization they are associated with and their contribution to the success of METRO.
Therefore, we stay on top of the marketing trends to create brand recall through our social media channels, thought leadership conventions, media connects, event participations and other digital and advertisement channels, where the emphasis remains on portraying our brand and employer promise.
Powering METRO’s transformation
METRO GSC India is at the strategic core of METRO’s global transformation ambition. The strategy emphasises the group’s exclusive focus on wholesale, and targets more than €40 billion in sales and more than €2 billion earnings (EBITDA) till 2030. We, at METRO GSC India, serve as a catalyst, to harmonise and standardise processes for operational efficiency and excellence across METRO by building future-ready capabilities that empower METRO to serve their customers better.
Leveraging State-of-the-art Technology
At METRO GSC India, we stay ahead of the curve and leverage modern, cloud-first technologies to deliver speed and scale across our solutions landscape. We are modernizing our technology by migrating to latest technologies such as SAP Business Intelligence, Oracle HCM Fusion, SAP S4 Hana upgrade, Oracle Cloud Integration and Google Big Query.
These serverless architectures help in delivering greater scalability, faster time-to-market, and significant cost savings. Our data workflows are streamlined using DBT and Cloud Composer, enabling efficient orchestration and improved reliability across hybrid environments. Additionally, we embedded machine learning capabilities through BigQuery ML and Vertex AI, Java, React JS, Kotlin, MicroStrategy, which have accelerated analytics, improved decision-making, and unlocked new opportunities for predictive insights.
Technology has become our strategy – it is a competitive advantage more than ever before. For the ambitious roadmap that lays ahead for METRO and METRO GSC India, technology and speed is a critical jetpack that boosts growth for the organization as well as for its people. Behind every solution, and every new ambition, there’s technology at work.
METRO GSC India Culture – Our People
The culture at METRO GSC India is not defined by statements alone. It is experienced through the everyday interactions, behaviours, and ways of working that shape how we collaborate and deliver value individually, and as a team.
Through our philosophy of ONE METRO – ONE GSC, we foster a sense of cross-functional collaboration across geographies. We arrange for regular knowledgesharing sessions, cross-functional projects, or informal team connect activities that make collaboration a real experience. Our culture is built on openness, respect, and innovation. Our people share ideas freely, challenge the status quo, and co-create solutions that have a global impact.
Our focus is on continuous learning and agility. We take risks. We never stop getting better. Together we aim to reach the top while having fun along the route, with our Fundamentals in mind. These principles provide clear and consistent rules of conduct which apply to everyone at METRO, in every country and company.
Our commitment: we are wholesale. That is what we do best. And we want to become even better at it. The basis for this is our ONE METRO spirit: everyone is needed, everyone stands together – with curiosity and determination, courage and drive, commitment, and trust.
At METRO GSC India our goal is to balance high performance with high trust. We scale operations while keeping our workplace people-first. We act to grow – with full conviction in our strengths. We scale operations while keeping our workplace people-first. We act to grow – with full conviction in our strengths.
Leadership Strength at the helm
The organization is led by a team of diverse and experienced leaders at the helm. With a leadership team that includes Amal Kaanane (Senior Vice President, METRO GSC), Sreeman Murthy, (CEO, METRO GSC India) Mehmat Tevfik Durmusoglu (Director, Business Solutions, METRO GSC India), and Ruchi Dubey (Director, People & Culture, METRO GSC India), the organization benefits from a blend of global, domaindiverse, and people-first leadership.
Strong core, Clear vision
METRO GSC India subscribes to the larger vision of METRO AG Score strategy with wholesale at our core. We score by building scalable digital solutions that drive sales growth, improve EBITDA, and strengthen operational excellence. Our focus is on developing future-ready capabilities across Finance, Business and IT, while expanding into new commercial solutions such as SCM, Offer Management, and CRM.
We drive impact through a culture of continuous learning and innovation, stronger business partnering, and end-to-end ownership with quality delivery. By standardizing processes, accelerating digitalization, and embedding cost leadership, we deliver sustained value across METRO businesses and consistently support the sCORE ambition.
The C-Suite Thought Leadership
In the view of our CEO, Sreeman Murthy, the greatest obstacle that anyone could face in achieving success is a limiting mindset and the fear of failures. He is a strong believer in honesty and dedicated efforts over the obsession of outcomes.
He advises aspiring entrepreneurs to stay anchored to vision and strategy, lead with ownership and accountability, and trust that collective success will naturally elevate both, the individual and the organization.
He reminisces his own story with METRO GSC India that started in 2019. The clarity of leadership vision drove him to take the lead in transforming the organization into a solution centre at METRO’s core that also supported his learning and personal growth objectives. He further emphasizes the need for leaders to have a grip on technological advancements that would support driving organizational digital transformation to achieve improved process KPIS and deliver business value.
The transformation journey at METRO GSC India is only a result of such philosophy rooted in strong values. As the organization continues to build competencies and capabilities required in a multi-functional solution center, it generates a variety of new growth opportunities to current and prospective talent.
And the journey continues
As METRO AG continues its booming path to achieving its sCore goals, METRO GSC India strides alongside in support. It continues to add new and improved, sustainable, future ready solutions to its portfolio. The growth in our numbers in recent times has been formidable, and what lies ahead will be driven by collective strength. With a strong people-first culture and a deep focus on talent development, METRO GSC India continues to grow as an employer of choice, enabling accelerated careers that create meaningful global impact.
