What if legal was no longer the last department to know? What if it wasn’t buried under files, follow-ups, and fragmented workflows, but instead sat at the center of decision-making? PALMS was built around that question. Operating in the legal tech industry, PALMS (Process Automation for Legal Management Systems) is not confined to one sector, though it began by solving one of the most complex ones. BFSI, with its regulatory pressure, massive volumes, and extreme time sensitivity, is the most demanding environment for any legal system. If a platform can perform here, it proves its strength to power legal operations in any organization where legal decisions directly shape outcomes. Hence, they entered lending landscape to prove their prowess. PALMS’ ambition is clear i.e. to become the go-to legal tech platform and the legal nerve center for organizations across industries.
Why Legal Needed Reinvention instead of mere Digitisation
For years, legal departments across sectors have been treated as necessary but invisible manual, reactive, and disconnected from core business systems. Emails replaced the process. WhatsApp replaced the structure. Excel replaced insight. PALMS challenges that status quo where instead of offering isolated tools, it builds one unified, workflow-driven legal operating system, centralizing everything from early communication and compliance triggers to litigation management, analytics, and strategic insights. The platform doesn’t just record legal activity, but orchestrates it. This narrative compiles all the information on the company’s overall journey and its future prospects.
Our vision is to be the go-to legal tech platform for organisations, revolutionizing the legal landscape by harnessing the power of AI to deliver seamless, efficient, and effective legal operations management for organizations worldwide. We aim to be the trusted partner for businesses, empowering them with a single, intelligent system that simplifies legal workflows, enhances efficiency, and drives strategic decision-making through cutting-edge AI solutions, realtime insights, and integrated legal process automation, ultimately maximizing recoveries and boosting bottomline growth,” states the core leadership team.
From One Use Case to a Universal Platform
PALMS often demonstrates its capabilities through lending workflows, borrower communication, pre-default engagement, post-default legal journeys, because few environments are as unforgiving as BFSI. Timelines are strict. Regulations are non-negotiable. Delays translate directly into financial loss. But the architecture is deliberately broader. At its core, PALMS is designed to manage any legal process that spans multiple stakeholders, documents, timelines, and accountability layers, whether in finance, enterprises, infrastructure, or institutions where legal outcomes shape business continuity. Lending is just an example, here legal transformation is the mission.
A Platform That Thinks in Workflows, Not Silos
PALMS brings structure where chaos once lived. It enables policy-driven communication, digitized legal journeys, secure collaboration between organizations and external counsels, standardized documentation, and performance-linked dashboards, all within a single system. What changes when legal becomes centralized? Risks surface earlier, accountability becomes visible and decisions become data-backed, which is the need of the hour basically.
Legal shifts from reaction to strategy
This is where PALMS positions itself, not just as an effective tool, but as legal infrastructure. PALMS envisions a future where every organization, regardless of industry, operates with a single, intelligent legal system that simplifies complexity, enhances efficiency, and fuels strategic decision-making
Powered by AI, real-time insights, and integrated automation, the platform aims to transform legal from a perceived bottleneck into a competitive advantage, maximizing outcomes, minimizing risk, and strengthening the bottom line.
Three Leaders with Three Perspectives but a shared conviction
The strength of PALMS lies not just in what it’s building, but in who is building it. At the forefront of its phenomenal growth is Pratyush Singh, CEO, a founder who represents a generation unwilling to accept inefficiency as tradition. For Pratyush, legal operations are not back office. They are decision engines. His leadership brings curiosity, speed, and a deep empathy for users who operate under pressure, deadlines, and regulatory scrutiny. Balancing this momentum is Naveen Patibandala, CTO, whose experience ensures that ambition is backed by resilience. Naveen understands that legal tech must work in imperfect conditions, unorganised data, unstructured documents, and real-world exceptions. Under his guidance, PALMS is engineered for scalability, security, and compliance-first innovation.
Providing strategic depth is Rajendra Tathare, Strategic Advisor, whose seasoned perspective anchors the company’s long-term vision. His role ensures that PALMS grows not just fast, but responsibly earning trust in ecosystems where credibility is built over years, not pitches. Together, they form a rare leadership blend where youthful disruption, technical maturity, and institutional wisdom strengthen the other.
Where R&D Is in the DNA At PALMS, research and development isn’t confined to roadmaps or labs, it lives inside live workflows. The team continuously experiments with AI-driven document intelligence, entity extraction, predictive turnaround tracking, and early risk indicators. But every innovation is grounded in one principle: it must work in the real world. Features are shaped alongside users, legal teams, counsels, decisionmakers, because legal operations don’t fail in theory; they fail in execution.
A Culture Focused on What Truly Matters
Despite being lean, PALMS operates with high ownership and deep trust. Team members work end-to-end,
staying close to users and closer to impact. Success is not measured by feature launches or noise, but by
outcomes:
- Missed hearings prevented
- Notices dispatched on time
- Processes completed without friction
In legal operations, these moments aren’t small wins. They’re decisive ones which shape the overall outcome.
The laurels
The firm’s lean powerhouse team of 10 has crossed some early, meaningful milestones that we believe are worth celebrating:
- “The brand has been selected by Microsoft for Startups and MongoDB for Startups, affirming both the technical and business potential of the platform.”
- They are running PoCs with leading lending institutions, proving the model in live SARFAESI and notice
environments rather than lab conditions. - They ensure full recovery spectrum coverage: pre-default activities (awareness calling, automated SMS reminders) to prevent delinquencies, plus post-default workflows, legal notices and plaints.
- The team is integrating directly with panel lawyers, demonstrating that the product can work across organizational boundaries, not just within a single lender.
Scaling with Intent, Not Hype
As PALMS grows, its strategy remains deliberate i.e. expanding through pilots, refining AI-led modules, strengthening integrations, and preparing for scale across industries.
The goal isn’t to become loud. It’s to become indispensable. For the leadership, legal is a strategic intelligence
and PALMS is evolving into a platform that doesn’t just manage legal events but feeds insight back into the
organization. By closing feedback loops between legal operations and policy, product, risk, and leadership
teams, it enables smarter decisions upstream before issues escalate. This is where legal stops being reactive
and starts becoming predictive.
Parting words Thought for the Readers by the leaders
“We at PALMS want to emphasize that the most significant opportunities often lie at the intersection of seemingly disparate departments where legal, risk, collections, and technology converge. Bridging these gaps to create a unified, intelligent legal ecosystem is not just about developing sophisticated software; it’s about relentless execution and dedication.
Currently, we’ve identified a critical gap in the feedback loop between our legal and collections teams and other key stakeholders, including Policy, Product, Credit Underwriting, Analytics, Portfolio Management and Sales teams. To address this, we’re developing a formal feedback mechanism that leverages the insights gathered from our platform. This closed-loop system will enable datadriven decision-making across the organization, driving tangible improvements in: Policy formulation with informing policy changes and refinements, sales strategy to ensure right-fit customer sourcing and credit decisioning to enhance underwriting accuracy.”
