PAVING THE PATH FOR INNOVATION, EFFICIENCY, AND GROWTH IN BANKING SINCE 2016
Carving a niche in the banking domain, Mahalaxmi Bikas Bank is a prominent provider of commercial banking services, founded in 2016. It is licensed by the Central Bank of Nepal as a “B” class National Level Bank and is the first national development bank to meet the minimum capital as set by Nepal Rastra Bank. The bank offers a diverse array of banking products, including loans, savings, deposit accounts, trading loans, industrial loans, hire purchase loans, service loans, and agricultural loans, providing clients with access to quality financial services.
Mahalaxmi Bikas Bank aims to become “The Most Trusted Bank” for customers, employees, stakeholders, and regulators through continuous innovation and improvement, strong corporate governance, and a professional work culture. Headquartered in Kathmandu, Nepal., Mahalaxmi Bikas Bank currently serves over 1 million customers with 103 branches and 49 ATMs.
A VISION OF FOSTERING GROWTH AND OPPORTUNITIES
Mahalaxmi Bikas Bank envisions establishing a banking institution that embodies trust among customers, employees, stakeholders, and regulators. Understanding that banking transcends mere transactions, the institution aims to foster growth, create opportunities, and build lasting relationships. Over time, this vision has evolved to emphasise continuous innovation and improvement, strong corporate governance, and professional work culture.
Today, the entire team is committed to delivering exceptional customer service, ensuring the safety of deposits, and providing perpetual returns to the stakeholders, all while adhering strictly to regulatory compliance.
TRANSLATING VISION INTO ACTIONABLE STRATEGIES
The team at Mahalaxmi Bikas Bank works collaboratively to turn the vision into actionable
strategies by focusing on core objectives. Prioritising excellence in customer service through a proactive approach, the team ensures their financial products are competitively priced to meet diverse client needs. Their commitment to ethical, transparent, and responsible business practices establishes Mahalaxmi Bikas Bank as a role model in corporate governance.
By implementing cutting-edge technology, the bank enhances both financial and operational efficiency, enabling continuous improvement in asset quality for sustainable returns. It adopts cost-effective measures to reduce operational expenses and employs a professional approach to effectively manage both financial and non-financial risks. Dipesh Lamsal works dedicatedly to build a centre for career growth for performing employees.
“Regular strategy sessions, data-driven decision-making, and a strong focus on customer insights ensure that our team is aligned with these objectives, translating our vision into tangible results that benefit our customers and stakeholders,” asserts Dipesh Lamsal.
STRIKING A BALANCE BETWEEN INNOVATION AND PRACTICALITY
Innovation without practicality can lead to unsustainable growth, while excessive pragmatism may hinder progress. Striking the right balance involves staying ahead of technological trends while ensuring feasibility. Mahalaxmi Bikas Bank integrates digital banking solutions and customerdriven innovations while maintaining robust risk management frameworks to ensure practical, long-term success.
CREATING A NOTABLE IMPACT
One of the defining moments for the Mahalaxmi Bikas Bank team was witnessing the positive impact of their digital banking solutions on underserved communities. Seeing individuals and businesses gain seamless access to financial services reaffirmed its commitment to innovation and inclusion. Additionally, achieving key milestones, such as ISO 9001 certification and expanding the institution’s footprint in the region, validated our strategic direction and positioned the bank for sustainable growth. As a result, Mahalaxmi Bikas Bank celebrated the milestone of 1 million happy customers.
MAHALAXMI BIKAS BANK’S USP
What distinguishes Mahalaxmi Bikas Bank from others in the industry is its emphasis on trust, technology, and tailored financial solutions. A customer-centric approach is the cornerstone of the bank’s offerings: providing personalised banking experiences powered by next-generation digital banking technology and analytics.
Mahalaxmi Bikas Bank stands out due to its innovative digital solutions, enabling customers to enjoy seamless mobile banking and online financial services. Additionally, the competitive lending rates support businesses and individuals by providing accessible financing options. The bank’s robust risk management strategies ensure financial stability and security for its customers.
AT THE FOREFRONT OF EVOLVING CUSTOMER NEEDS AND INDUSTRY TRENDS
While Mahalaxmi Bikas Bank has not yet fully integrated AIdriven technologies, the team recognise the transformative potential of emerging innovations in the banking sector. The team’s approach focuses on continuously exploring and assessing technological advancements to enhance operational efficiency, customer experience, and security. The bank is committed to strengthening its digital banking infrastructure to ensure seamless and secure transactions and gradually adopting data-driven insights to improve service delivery.
As the institution flourishes, it aims to leverage automation, predictive analytics, and enhanced cybersecurity measures to stay ahead of evolving customer needs and industry trends while maintaining its core values of trust, transparency, and excellence.
PIONEERING IN GREEN BANKING INITIATIVES
Mahalaxmi Bikas Bank is committed to promoting responsible banking that not only drives profit but also contributes to societal well-being. Its green banking initiatives focus on sustainable lending, especially in the EV sector, and the institution actively supports financial literacy programs to empower communities. Moreover, the bank’s corporate social responsibility (CSR) programs emphasise education, entrepreneurship, and environmental conservation.
THE SIGNIFICANCE OF CUSTOMER INSIGHTS
Customer insights play a crucial role in the innovative strategy of Mahalaxmi Bikas Bank. The bank utilises real-time analytics, feedback mechanisms, and direct customer interactions with customers to understand their evolving preferences. These datadriven insights help the company enhance user experiences, optimize loan offerings, and develop new financial products that address market demands.
CULTIVATING A CULTURE OF INNOVATION AND ADAPTABILITY
A culture of innovation starts with strong leadership and an open mindset. Mahalaxmi Bikas Bank encourages crossfunctional collaboration, invests in skill development, and adopts an engaging approach to participation. The bank provides a platform for creative problem-solving. Its internal innovation labs enable employees to experiment with new ideas, while mentorship programs ensure continuous learning and adaptability to changes in the industry.
THE KEY INSPIRATION FACTORS
Dipesh Lamsal’s inspiration comes from the impact Mahalaxmi Bikas Bank has on individuals and communities. Witnessing businesses thrive, people achieve financial independence, and communities grow through banking services motivates him every day. He believes in continuous learning, actively networking with industry leaders, and keeping a pulse on global financial trends to help the team push boundaries and embrace transformative change.
DIPESH’S TAKE ON: THE FUTURE OF THE BANKING INDUSTRY
The banking industry is poised for significant evolution in the next five years, driven by:
• AI & Automation: Redefining customer service and risk management.
• Digital-only Banking: Increased adoption of fintechdriven banking models.
• Sustainable Finance: A stronger emphasis on green banking and ESG-focused lending.
• Blockchain & Decentralized Finance (DeFi): Enhancing transparency and security in transactions.
A PEARL OF WISDOM
Dipesh Lamsal advises future leaders to remain adaptable, embrace technology, and prioritize customer needs. In today’s fast-paced world, agility and a customer-first approach are essential for building a resilient and impactful business. Additionally, it is vital to focus on ethical leadership—success is truly meaningful when it creates a lasting positive impact on society.
