10 Best Small Business Call Center Software
If you run a small business, you know how important it is to provide excellent customer service. Customers expect fast, friendly, and professional support from the businesses they interact with. But how can you ensure that your customer service team is delivering the best possible experience to your customers?
One way is to use call center software. Call center software is a type of software that helps you manage your inbound and outbound phone calls with your customers. It can help you improve your customer satisfaction, increase your efficiency, and reduce your costs.
But with so many call center software options available, how do you choose the best one for your small business? In this blog post, we will review 10 best call center software for small businesses in 2023. We will also share their features and pricing to help you make an informed decision.
Here are the 10 best call center software solutions for small businesses in 2023:
- Freshcaller
- Talkdesk
- RingCentral
- Zendesk Talk
- Nextiva
- Aircall
- Dialpad
- Convoso
- Five9
- CloudTalk
01. Freshdesk:
To assist organisations in managing their incoming and outgoing calls, Freshdesk is customer care software that incorporates a contact centre feature. A virtual phone system can be set up by small enterprises using Freshdesk. They are able to direct calls to various departments or agents. Additionally, you can set up custom IVR menus to give callers self-service options and record calls for quality control.
Freshdesk is a cost-effective option for managing customer support operations because its pricing levels are reasonable for small organisations. Freshdesk is packed with all the functionality that standard call software offers, as well as some valuable extras.
This cloud-based call center software lets you set up your own call center in minutes. You can easily create custom greetings, IVR menus, call queues, and routing rules. You can also monitor and record your calls, track your performance metrics, and integrate with popular tools like Zendesk, Salesforce, and Slack. Freshdesk (earlier Freshcaller) offers a free plan for up to 10 agents and 120 minutes of calls per month. The paid plans start from $15 per agent per month and include more features like voicemail transcription, call barging, and advanced reporting.
- Main Features: Facilitate easy collaboration, Customizable omnichannel dashboard, Seamless integration.
- Pricing: Free for 10 agents,
Basic plan starts at $15/user/month,
Pro Plan starts at $49/user/month,
Enterprise plan starts at $79/user/month.
- Best for: Small to large businesses
02. Talkdesk:
Talkdesk is a cloud-based contact center software that offers omnichannel support for voice, email, chat, SMS, and social media. You can create personalized customer journeys, automate workflows, and leverage artificial intelligence to optimize your customer interactions. Talkdesk also provides advanced features like speech analytics, quality management, workforce management, and customer feedback. Talkdesk does not disclose its pricing on its website, but you can request a quote or a free trial.
- Main Features: Voice features, Outbound dialer features,
Intelligent routing features, Reporting & analytics, etc. - Pricing: approx. $65/agent/m
- Best for: small, medium, and large businesses
03. RingCentral:
RingCentral is a cloud-based communication platform that provides voice, video, chat, SMS, and fax services. You can use RingCentral to set up your own call center with features like IVR, call routing, call recording, call monitoring, and analytics. You can also integrate RingCentral with over 200 apps like Salesforce, Zendesk, and Google Workspace. RingCentral offers four plans for its contact center solution: Essential ($150 per user per month), Standard ($170 per user per month), Advanced ($200 per user per month), and Ultimate ($250 per user per month). All plans require a minimum of 10 users and a one-time setup fee.
- Main Features: Workforce management, reports, Omnichannel routing, etc.
- Pricing: $4.99/user/m
- Best for: Small to large businesses
04. Zendesk Talk:
Zendesk Talk is a call center software that integrates with Zendesk Support, a popular help desk software. You can use Zendesk Talk to make and receive calls from within Zendesk Support or from any browser or mobile device. You can also manage your calls with features like IVR, call routing, call recording,
- Main Features: Making & taking calls, Routing & queuing calls, Text, Monitoring & Routing, Reliability & Services.
- Pricing: Lite: Free | Team: $19/agent/m | Professional: $49/agent/m | Enterprise: $89/agent/m
- Best for: small, medium, and large businesses
05. Nextiva
Nextiva is another cloud-based call center software that provides a robust set of features for small businesses. You can handle inbound and outbound calls, use voicemail and call forwarding, create IVR menus and queues, record and monitor calls, generate reports and analytics, and integrate with various CRM and productivity tools. Nextiva also offers a mobile app that lets you manage your call center on the go. Nextiva has three pricing plans starting from $18.95 per user per month.
- Main Features: Interactive Voice Response, local and toll-free VoIP phone numbers, Dashboards with advanced features.
- Pricing: 7-day free trial; $18.95/ user/m
- Best for: Small, Medium & Large Business
06. Aircall
Small businesses can benefit from the sleek and simple user interface of Aircall, a cloud-based call centre software. In addition to making and receiving calls, using voicemail and call routing, building IVR menus and queues, recording and monitoring calls, generating reports and analytics, and integrating with over 70 CRM and productivity apps, you can also make and receive calls. You can access your call centre from anywhere with Aircall’s mobile app. The four Aircall pricing tiers start at $30 per user per month.
- Main Features: record calls, Power dialer feature, voicemail messages, set up call queues
- Pricing: starts from $30/user/m
- Best for: small businesses
07. Dialpad
Dialpad is a cloud-based call center software that offers a smart and simple solution for small businesses. You can make and receive calls, use voicemail and call transfer, create IVR menus and queues, record and monitor calls, generate reports and analytics, use AI-powered speech recognition and transcription, and integrate with over 40 CRM and productivity tools. Dialpad also offers a mobile app that lets you access your call center from anywhere. Dialpad has four pricing plans starting from $15 per user per month.
- Main Features: Unlimited SMS & MMS, Custom business rules, Help desk integrations.
- Pricing: $15 per user per month
- Best for: Small to large businesses
08. Convoso
Convoso was created to assist small firms in streamlining their sales and marketing procedures. Predictive dialling, automatic lead distribution, call recording, and real-time analytics are just a few of the capabilities it provides. It facilitates firms’ efforts to boost efficiency and streamline outbound dialling.
By recording and examining client interactions, this technology helps you manage outbound call campaigns more effectively, automate tedious activities, and enhance call quality. Additionally, the software offers real-time reporting and analytics to assist businesses in monitoring performance and making fact-based choices.
- Main Features: predictive dialing, streamline the inbound calling workflow, automated responses, can monitor live calls, real-time analytics.
- Pricing: starts at $90/user/m
- Best for: Small to Large Businesses
09. Five9
Five9 is a cloud-based call center software that offers voice, chat, email, SMS, and social media communication channels. You can set up IVR menus, queues, voicemail, call recording, and call monitoring. You can also use Five9’s predictive dialer to increase your outbound sales productivity. Five9 integrates with CRM and helpdesk tools like Salesforce, Zendesk, Microsoft Dynamics,and more. Five9 offers a free demo and custom pricing based on your needs.
- Main Features: Outbound, Inbound, Common Platform, & Administrative.
- Pricing: starts at $100/ agent/m
- Best for: Small, Medium, & Large businesses
10. CloudTalk
With more than 50 cutting-edge calling features, CloudTalk is a cloud-based call centre solution for any sales and support staff. This programme can be used by start-ups, small and medium-sized businesses (SMBs), and even major corporations to streamline their support operations. contains voice features such as voicemail, custom greetings, three-way calling, etc. uses ACD, IVR, skills-based routing, and other intelligent routing methods to offer.
- Main Features: Outbound, Inbound, Smart & Power dialers, Routing, International Phone numbers, SMS.
- Pricing: Starter: $15/user/m; Essential: $20/user/m; Expert: $35/user/m
- Best for: Small to Large Businesses
FAQs
Q.1- What is call center software?
Call centre software assists firms in managing their customer support operations. It allows agents to communicate with customers through various channels, such as phone, email, chat, and social media. It also provides features such as call routing, queue management, analytics, and reporting. Call center software can improve customer satisfaction, agent productivity, and business efficiency.
Q.2- 10 Best Small Business Call Center Software
- Freshcaller
- Talkdesk
- RingCentral
- Zendesk Talk
- Nextiva
- Aircall
- Dialpad
- Convoso
- Five9
- CloudTalk
Q.3- What types of software are helpful for small businesses?
- Accounting software: Some examples of accounting software are QuickBooks, FreshBooks, and Wave.
- Project management software: here are some examples of project management software are Asana, Trello, and Basecamp.
- CRM software: This stands for customer relationship management software. Some examples of CRM software are HubSpot, Salesforce, and Zoho.
- E-commerce software: Some examples of e-commerce software are Shopify, WooCommerce, and Squarespace.
- Call Center Software: such as Freshcaller, Talkdesk, RingCentral, Zendesk Talk etc.
