CLIENT INFORMER ONLINE SERVICES PVT. LTD.: A SPECIALIST OF VARIED SERVICES UNDER ONE ROOF
‘Service’ is that sphere of the industry that earns its revenue by trading a variety of products and assistance in exchange of monetary value. The service sector has shown the highest CAGR of 6.96% in India that accumulates a growth of ($ 1,356.49 billion) in F.Y.19 from ($ 846.84 billion) in F.Y.12. Other than this, the service sector is the only chunk that comprises of branches like immigration, education, retail, IT & ITES, etc. making it the colossal giant among all the other segments in the country.
Client Informer Online Service Pvt. Ltd. is one of the admirable conglomerates of this segment. The company brings a trove of services in the market like immigration, IELTS education, transcript, etc. making itself a single platform for a wide variety of services.
BRINGING THE ENTERPRISE INTO THE SPOTLIGHT
Client Informer Online Services Pvt. Ltd. was conceived to the industry on 08 Oct 2015 at the business district of Thrissur in Kerala, India. Primordially, the company established itself as an immigration consultant but with time and innovation, they further promulgated to other sectors.
Mr Bijesh C.K (Founder & CEO), believes that his edification and exposure to the corporate world, his experience as a consumer, generated his belief of the need of a specialist that can create a stipulated system of maintaining the conventional interface between the clients and service providers. Further, there was a huge gap between the two ends due to lack of knowledge, proper communication channels, etc. This unstable climate influenced with numerous obstructions was a wake-up call for Mr Bijesh to bring transitions through disruptive measures. With that approach in mind, he founded Client Informer Online Services Pvt. Ltd., which was focused to minimize these loopholes and ensure a smooth operational structure between both ends.
FORGING A PATHBREAKING ROAD WITH MULTIPLE VENTURES ON BOARD
‘Trust, Quality, punctuality, Technology, User-friendly, and reliability’. These are the core values that assist Client Informer to formulate its services.
The company initiated its operation with versatile immigration programs where the primary concerns were Canada & Australia PR, Dependent visa, open work permits, visit and tourist visas, Investment visas, student visas. However, Mr Bijesh envisioned to introduce a lot more than just immigration service which gave birth to the other branches of this foundation:-
A lot of economy and energy is utilized ever year in India to acquire transcripts and related facilities from all over the globe. To aid in these client informer’s comes up with services for WES, IQAS , ICAS, Marks Memo Correction, degree certificates, education credential assessment, etc. The company has mastered an automated process to avail transcript documents from more than 300 colleges and universities with a few clicks.
The company is highly focused on ensuring efficient linguistic training. After doing a lot of research on the needs and necessities of candidates that are aspiring to appear for IELTS, Client Informer has orchestrated an online systematic service with multiple filters to aid a candidate in scrutinizing the global network and find their choice of the centre. In addition to that, their services also provide online language training.
This vertical comes up with a variety of services that can be categorized into three parts, GST Registration (GST Cancellation, GST Amendment (Principal Place Change, Branch Addition, Item Addition, Bank details change, Partner or Director Addition, Name Change) and GST Return Filing), Company Registration services for
Public Company, Private Company, Section 8 Company, One Person Company (OPC), Limited Liability Partnership (LLP) and Nidhi Company. Lastly, Tax Filings that ensures ITR Form Filing, Income Tax Notice, Payroll, TDS Return and ESI Return. Through this vertical Client Informer ensures a complete package of all business services required for an organisation.
Client Informer has come with online food dispensing features as well. Clients (bakery stores) can register themselves and customers can order food online which shall be delivered to the doorsteps by the respective stores.
From here customers will be able to find and book exotic homestays around the world. Owners can register their homestays and the company’ online framework and the company’s experts team will provide the customers with all the features and ratings accordingly. These help the customers find the best choice suited to their needs.
SAILING TO ITS OPTIMUM THROUGH MANY ENDEAVOURS
“People only get to know you when you have made your mark in the domain. They will see your hard work, but will never understand how hard it was to make it work” – Mr Bijesh. This ideal is a brief portrait of the years endeavors the founder and his team had to do to make Client Informer a prime model for service segments. Mr Bijesh asserts about the time when they were at the initiation. As a startup focusing on immigration services the entire team had to put rigorous efforts towards furnishing an infrastructure compatible to signify their operations automating, designing of proper software to ensure smooth workflow, installing a talented bunch of software specialists for coding and testing and inspecting software programs and automating the documentation process. This project took 2 years to complete and after that, the immigration unit was at its full throttle.
With further evolutions in the trends and technology like AI and Machine learning the company has invested in a wide variety of services and renovated itself completely on the digital platform.
STRUCTURED WITH STATE-OF-THE-ART TECHNOLOGY
“Today’s world is moving through our fingertips, especially in the service industry, people are looking for faster, reliable and trustworthy service providers” – Mr Bijesh C.K. Staying abreast to the emerging technological innovations is very essential for the growth and prospect for an organization. Client Informer has nurtured its operational structures with the most popular and innovative technological upgradations i.e. AI & Machine Language.
Bringing these two into the play, the company incubated a 24 x 7 customer care service, a fully automated documentation process along with its online service. These customer-centric approaches help in strategizing and understanding the customer needs, behaviors and emotional patterns and set parameters and benchmarks for each of their segments accordingly. Another exceptional instance of their technological innovation is the automated communication system. The system is actually an interactive mechanism for customers that resolve issues through mails. Engineered with AI the mechanism uses algorithms that make sure that all emails are answered on time making the company a punctual and faithful choice for its clients.
A HARMONIOUS WORK ENVIRONMENT CULTURED WITH VALUES AND ETHOS
“I still remember what my father taught me in my childhood – never bring a single rupee in your home if you do not deserve it”.
Ideating this lesson Mr Bijesh ensure that his organization is more focused on meeting client satisfaction over huge balance sheets. Acquiring profit is important in business but it is more important to be a preferable choice for your clients. Mr Bijesh acknowledges and idolizes the teachings of leaders like Dr Kiran Bedi and Dr Manny v Paul along with his brother Mr Binoj as the prime factors that gave him the drive to start his entrepreneurship.
The company has infused an authentic work culture where the communication between clients and customers are kept legitimate. Client Informer believes that nobody is perfect and based on that the team is encouraged to learn from their mistakes which act as a growth quotient for the employees. Also, the employees are rewarded with accolades as per their performance which aids in sustaining them and keeping them motivated at all times.
MILESTONES AND RECOGNITIONS THAT SHOWS THEIR FORTE IN THE MARKET
With more than 5 years of experience, Client Informer has shown great performance in the service industry which
has made it the heir to numerous awards and accolades. In 2017, Client Informer has inaugurated 2 offices one in Hyderabad and the other in Bangalore. Client Informer currently holds a strength of 100 employees directly and indirectly. Client Informer was published in the cover page of Silicon India Magazine 2018 which paved the road to becoming the “Company of the Year 2019“ by the same magazine. The company boasts itself as the only one to receive an FDI from Canada.
But not just these, the company is also taking care of the education of more than 50 children in the villages of North East under their CSR Projects.
GROWTH ORIENTED FUTURE PROSPECTS
By the end of 2020, the company is set to elevate itself by venturing in 10 different service sectors. In the next 3 years, the company is expecting an exponential growth that shall aid them in becoming a billion-dollar company and entering the stock market.
A MESSAGE FOR THE READERS
“Learn from the mistakes, take calculated risks and maintain your energy. Give more to the society. Have the guts to face challenges; because the growth of your business depends on how good your solution is for a challenge”. Mr Bijesh C.K.