HRH Next Services Pvt. Ltd: ENRICHES THE CUSTOMER EXPERIENCE BY PROVIDING EXEMPLARY SERVICES AND SOLUTIONS
The experience of the customers can be enriched or multiplied if the solutions provided to their concerns are effective and feasible. HRH Next stands tall in quadrupling the experience of your customers by helping you in establishing incredible customer interactions. Their solutions are designed to suit your service requirements in the most cost-effective way and to completely take the load off you. Started from Hyderabad Radio House, a 6-decade-old brand, HRH Next has evolved from a consumer durables giant across South India to a business solutions provider, offering services to meet the most demanding of business needs, i.e., customer interactions. They transform every possible service through the OMNI channel platform into a delighted customer experience through a 360-degree approach towards the client requirements. From identifying the prospective customers, nurturing existing ones to upselling and cross-selling the products, they take care of the complete customer’s life cycle. Their solutions are designed to suit every service requirements in the most cost-effective way, and they take complete ownership in providing a delightful experience to the end-user.
They believe in mastering the biggest cause of change that helps them in making the adaptability much easier.
ENSURING UNBREAKABLE FAITH OF CLIENTS
They make a conscious effort to promote their company’s vendors whom they think their clients deserve to know it. They also adopt the mindset that would bring them close to their clients and understand their business with them. This builds an unbreakable client relationship. They have started a revolution of caring that would take them farther than they have ever imagined!
AN EDGE OVER THE PEERS
There are many factors that set HRH Next Services apart from the rest. Here is the list:
- Innovative HR Practices
- Lowest Attrition Levels
- Multi-lingual Support (15 Indian Languages)
- The lowest total cost of ownership
- State of art Data Analytics
- HR Automation
- Employee Engagement
- Organization Recognition activities
HRH Next has served various clients over the years such as Idea, HealthifyMe, HMWSSB, Bharatgas, Dealty, BITS Pilani, Swiggy, Maruti Suzuki, IMImobile, Zepo, Aircel, GHMC, Stylecraze, Houzkare are to name a few.
SYNCHRONIZING WITH THE LATEST TECHNOLOGY
Almost in every domain, technology has some crucial role to play. At HRH, they encourage ‘Online productivity’ tracking. To create a powerful social influence, they choose the right social media channels such as Instagram and Facebook. There is a Daily Attendance Tool as well to monitor the attendance of employees in the organization. They use SIP technology in telecom projects. The latest version of dialers supports all Social Media Solutions. By using cutting-edge Ticketing solutions, they track the journey of the customer life cycle.
Ankit Shah says We are always on the guard of recent innovation upgrade happening in the market. From the Operations point of view, we see that our business is growing in volumes, and we handpick the technology that will assist us in our growth. So, we frequently adopt the new automated facilities that make us more efficient and allow us to handle this growth and much more.
CREATIVITY AND INNOVATION ARE THE LIFELINES OF HRH NEXT
There are so many opportunities by which they can modernize and transform their business. They educate their employees by addressing and letting them know that business operates much quicker today.
The firm is on a mission to raise its employee headcount to 5000 in the near future. It is making concrete efforts to boost startups with intellectual focus and commitment with an aim to be a trustworthy leader in its domain delivering apt customer experience and ratification.
Talking about a promising future for HRH Next, the co-founders, Ankit Shah and Parikshit Shah, say We would like to focus on products/systems, and we as outsourcing partners towards customer interaction & satisfaction as our prime motive.
“ Our people are our strength. The change is driven by people – their mindsets, attitudes and capabilities to adapt. The organization creates an environment in which people can be adaptive. We have a formal and dynamic structure and policies around the processes designed as a main focal point.”