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Driven by integrity; escalating the logistics operations to the next level with automation…

There is a rising tide of emerging logistics service providers. Indeed, it is a cutthroat competition in the industry that confuses businesses to opt for the best logistics solutions provider. Well, to clear the mist of false assertions, we shine the light on Inext Logistics that has become synonymous to authenticity and innovation.

In this narrative, we are exploring the length and breadth of the corporation and how it has added substantial value at the ground level. In talks with the organization’s Founder and MD- Amardeep Singh Khurana, we came across several invaluable insights shared by him as the logistics expert and fascinating leader. We are confident that our global aficionado would be pretty much amazed with the information mentioned in this read and would be able to witness a boost to their entrepreneurial streak.

Trimming the fat, let’s dive in what the luminary has to convey-Meet the man at helm; a brief intro. The founder of Inext Group of Companies in India, Hongkong, and Canada is a cheerful and carefree man who embodies the traits of a true Virgo. With an MBA in Marketing & Logistics and a Diploma in Supply Chain & Logistics Professional, he is a serial entrepreneur who has worked for over 22 years with renowned logistics companies like DHL & TNT. Additionally, he is a regulatory expert and author of two forthcoming books.

Recently, he launched a new venture in North America called House of Brands Canada (HOBC), which promotes Indian businesses in the North American market.

The Company Brief

Inext Logistics is a rapidly growing logistics and supply chain solution provider, recognized as one of the fastest-growing companies in Asia. Initially, the company focused on providing custom brokerage services and was headquartered in New Delhi, India. However, with its extensive national and international presence, Inext has evolved into a comprehensive, technology-enabled logistics company.

Inext Logistics has become the preferred logistics and supply chain partner for many leading brands in India, thanks to its professional management team, which includes experts with extensive knowledge and experience in the logistics and supply chain industry. Over the years, Inext Logistics has added significant competencies and evolved into an integrated logistics player with a global and domestic reach.

The company operates sixteen self-owned offices in India and has partnered with over 200 well-known logistics companies worldwide, forming a closely-knit network. Inext Logistics is affiliated with IATA, FIATA, FFFAI, MTO, and Indian Customs. It is renowned for its entrepreneurial and professional approach, which has helped the company maintain a personal touch, leading it to become a worldclass integrated supply chain service provider.

Inext’s umbrella

There are five verticals under the umbrella of Inext Group. The names are as follows-
• Inext Logistics- A ministry of finance Govt. of India licensed custom broker service provider.
• Inext Logistics and Supply Chain Pvt. Ltd.- A Freight Forwarding & Shipping service provider
• Inext Logistics and Supply Chain (Canada) Pvt. Ltd.
• QuickShip Global Logistics Pvt. Ltd.- Formerly known as Inext Express, a digital Cross
• border, E-commerce Logistics company.
• Regulatory experts- A Custom & Regulatory Consultancy

The Service Portfolio

Inext Group’s intrinsic philosophy revolves around offering the best-in-class services and high standards delivery to its clientele and business partners. In order to provide a ceaseless flow of indelible services and information, they are on their toes 24×7 for 365 days. The comprehensive service portfolio includes-

• Airfreight – Import / Export
• Sea freight – Import / Exports
• Land Transportation (Local, Trucking services)
• Customs Clearance
• Regulatory Consultancy
• DDU|DDP Door Delivery Service
• Warehousing, Logistics, and Distribution services
• Cargo Insurance
• Handling Cross Trade Shipments
• Switch B/L services
• Perishable Shipments
• Handling DGR goods
• International Express Courier
• Packing Services
• Project & Bulk Cargo

Catering passion via unequaled services

The mission and vision of the conglomerate is to revamp the functional processes of global logistics with tech implementation. The aim of Inext is to establish itself as an organization that places employees at the center of its operations, promoting a culture that values merit and performance.

In line with its vision for growth in 2025, Inext envisions becoming a leading, technology-enabled logistics service provider with a combined turnover of 1000 cr. and a presence in 25 offices across India, Canada, China, Hong Kong, UK, Germany & USA by 2025.

The epiphanic moment

As the head of the Inext Group, Amardeep Singh Khurana has consistently emphasized the importance of understanding clients’ needs and identifying opportunities in the market to provide value-added services. The company’s journey towards offering innovative solutions and services began by actively listening to customer feedback and addressing their pain points.

Through this feedback, the company identified several key areas where they could provide timely solutions and added value to their clients. The company conducted extensive research and development to address these pain points and meet the changing needs of their customers.

Over time, the company has continuously refined their solutions and services to ensure that they are efficient, effective, and meet industry standards. In order to create a comprehensive suite of logistics services that can meet the needs of clients worldwide, the company has invested heavily in technology, talent, and resources.

Insights on the logistics industry

The ‘chieftain’ shared his comprehensive understanding and industry knowledge. According to him, the logistics and shipping industry has witnessed significant changes in recent years, largely driven by technological advancements, changes in consumer behavior, and globalization. Among these changes, the most notable one is the shift towards e-commerce, which has resulted in a surge in demand for shipping, freight forwarding, first-mile and last-mile delivery, and the need for efficient and cost-effective logistics solutions.

Furthermore, the industry has increased its focus on sustainability, leading to the adoption of green logistics practices and the use of alternative fuels and vehicles. These changes have brought new opportunities for growth and innovation, and Inext has invested in technology and automation to improve operational efficiency and provide real-time tracking and transparency for clients.

The company has expanded its service offerings to include specialized logistics solutions for e-commerce, FBA & Crossborder businesses, and implemented sustainable practices to reduce their carbon footprint. Overall, the dynamic nature of the logistics and shipping industry has presented both challenges and opportunities, and Inext has adapted and evolved its business to meet the evolving needs of its clients and stay ahead of the competition.

Even amid the altering landscape of the industry has presented challenges and opportunities. With time, they adapted and evolved the business to meet the needs of its clients and stay ahead of the curve.

Conquering the challenges

Inext, being a logistics and shipping company, faces a range of challenges that demand an agile, innovative, and proactive approach to leadership. The company encounters several critical challenges that include disruptions in the supply chain due to natural disasters, geopolitical events, and global pandemics that impact its ability to deliver goods on time and result in increased costs for clients.

Additionally, the quality and capacity of transportation infrastructure can vary significantly from region to region, affecting the company’s ability to deliver goods on time and causing delays and increased costs. The logistics and shipping industry is subject to various regulations and compliance requirements, such as safety, security, and environmental sustainability.

Compliance with these regulations can be time-consuming and expensive but necessary to avoid fines and penalties. Inext also faces talent management challenges due to the need for skilled professionals in various areas
such as operations, technology, and customer service. Attracting and retaining top talent can be a challenging task, especially in highly competitive markets. The challenges faced by Inext demand an innovative, adaptable, and forward-thinking approach to leadership.

The company must identify and address potential issues proactively, invest in technology and infrastructure to improve operational efficiency, and build strong relationships with clients and partners. Talent management is also a priority, and the company invests in the development and retention of employees who are critical to its success. Inext’s leadership approach is driven by a commitment to excellence, a focus on continuous improvement, and a willingness to embrace change and uncertainty.

Operational excellence

As a logistics and shipping company, Inext offers clients a comprehensive range of services using a multi-modal operational model that is flexible, efficient, and scalable. This model comprises four key components: transportation, warehousing and distribution, technology, and customer service. Inext’s transportation options include air, sea, and ground transport, and a range of transportation modes, such as truck, rail, and intermodal, to optimize efficiency and reduce costs.

Inext’s warehouses and distribution centers are strategically located and equipped with state-of-the-art technology to store and distribute goods efficiently. Inext leverages technology solutions, such as transportation and warehouse management systems, to optimize operations and provide real-time visibility into the supply chain.

Additionally, Inext’s customer service teams are available 24/7 and highly trained in handling complex logistics requirements. Overall, Inext’s operational model is designed to provide end-to-end supply chain solutions customized to meet each client’s unique needs and deliver reliable, efficient, and costeffective logistics services.

Unique selling proposition

Establishing its reputation as a well-acclaimed logistic company, Inext stands out from its competitors by differentiating itself in various ways, particularly in its business approach and leadership. They are committed to
continuous innovation, investing in advanced technology and real-time tracking, to enhance efficiency and provide the clients with visibility into their supply chain.

Furthermore, they prioritize the clients’ needs and offer tailored solutions that cater to their requirements. They have a dedicated team of professionals available 24/7 to provide exceptional customer service and support. The establishment also committed to sustainability, implementing green logistics practices, using alternative fuels and vehicles, and working with clients to reduce waste and minimize their environmental impact.

Talent management is another area they focus on, investing in its employees’ development and retention to create a culture of excellence and continuous improvement. Thought leadership is also a priority, and they share the insights and expertise through publications and participating in industry events and conferences. The business approach made by them is characterized by their incessant commitment to excellence, innovation, sustainability, and customer service.

By providing customized logistics solutions that optimize efficiency, reduce costs, and deliver exceptional service, they have built a loyal customer base and positioned themselves as a leader in the industry. The core focus on customization, innovation, and sustainability has helped differentiate them from the competitors and deliver exceptional value to the clients.

Turning the tables with the help of R&D

The MD goes on to elucidate how investing in Research and Development (R&D) is crucial for Inext’s growth strategy, as it enables them to drive innovation, optimize the operations, and develop new solutions to meet the ever-evolving needs of the clients. The R&D initiatives are focused on several key areas, including:

• Technology: Inext prioritizes investing in cutting-edge technology to enhance its operations and provide realtime visibility into the supply chain. Its R&D team works tirelessly to develop new software and tools that
can improve efficiency, accuracy, and automation.

• Supply chain optimization: Inext’s R&D efforts are also geared towards identifying new opportunities to optimize the supply chain and improve efficiency. Their R&D team works to develop new transportation modes and optimize warehouse and distribution operations.

One of their most noteworthy R&D projects involves the creation of a real-time tracking and monitoring system, which offers end-to-end visibility into the supply chain. This system is powered by GPS and RFID technology, and it provides real-time updates on shipment location, condition, and status. Owing to this system, they have been able to improve efficiency, reduce costs, and provide clients with exceptional service and support.

Another significant R&D project Inext undertook is the development of a green logistics program that incorporates the use of alternative fuels and vehicles. This initiative has enabled them to reduce their carbon footprint and minimize the environmental impact while still providing the clients with sustainable logistics solutions.

Tech-inclusivity adding the value

In the cross-border logistics industry, technology already plays a crucial role in shaping businesses, and this trend is expected to continue in the coming years. Real-time tracking and monitoring using technology like GPS, RFID, and IoT sensors will allow companies to optimize routing and delivery, reduce delays, and enhance customer satisfaction.

Automation, including robotic process automation for paperwork and automated loading and unloading of shipments, will streamline processes, reduce costs, and improve efficiency. Artificial intelligence will improve forecasting and optimize logistics operations, while blockchain technology will enhance transparency and traceability in cross-border logistics, reducing the risk of fraud and improving security.

Digital platforms will continue to be a critical tool for managing everything from customs documentation to freight forwarding and last-mile delivery. Overall, investing in new technologies and platforms will help companies in the cross-border logistics industry to improve efficiency, reduce costs, and provide customers with a seamless and reliable logistics experience.

Hitting spectacular milestones

The leadership panel of Inext is extremely proud of its phenomenal journey so far. It is undeniable that the establishment has made significant progress since its inception in 2009, transitioning from a passion project of two individuals to a fully-fledged supply chain company run by over 300 employees. Starting from a small singleroom office, it has now expanded to 16 offices across India, as well as multiple offices in Hongkong, China, and Canada, consistently moving upward.

As a company, the awards and accolades that hold the most value are the trust and support from customers and partners throughout the years. The company has received recognition such as the Best Networker of the Year Award from a prominent global networking organization and has been awarded by logistics networking organizations and industry media outlets as one of the best logistics companies and fastest-growing logistics companies in India.

Outlining the future roadmap

As per the visionary, Inext aims to become one of the top five Indian logistics companies by focusing on technology-enabled solutions, market capture and expansion, revenue growth, and team empowerment in the upcoming years. The company plans to achieve a revenue of over 1000 crores by 2025 and establish 25 offices across India, Canada, the UK, USA, Germany, and China.

In order to achieve its goals, Inext intends to improve its technology infrastructure, processes, and systems to enhance efficiency and competitiveness. It will also expand its customer base, enter new markets, or acquire other companies to increase its market share. In addition, Inext will diversify its product or service offerings to achieve revenue growth.

To foster team empowerment, Inext believes in providing autonomy to team members by giving them the freedom to make decisions and take ownership of their work. The company encourages innovation by promoting experimentation and idea-sharing. Inext also provides training and development opportunities to help team members acquire new skills and knowledge, boosting their confidence and ability to take on more responsibility.

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