Vinayak Group Wins “Outstanding Customer Experience Centre – Real Estate” Award for Kolkata, West Bengal
The recognition affirms a philosophy that treats every home sale as the start of a relationship, not the end of a transaction.
Vinayak Group, the Kolkata-based real estate developer behind the upcoming Vinayak 21 Acres township located off Newtown Action Area III, has been honoured with the “Outstanding Customer Experience Centre – Real Estate, Kolkata, West Bengal” award. The recognition places a spotlight on a dimension of real estate that rarely makes headlines but is often what determines whether a homebuyer’s decision, years later, still feels like the right one.
For nearly four decades, Vinayak Group has built its reputation less on scale than on how it treats the people buying into that scale. Founded in 1987 by Mr. Balkrishan Kyal and Mr. Umesh Kyal, the Group has operated on a simple premise: real estate, done well, is a long relationship rather than a one-time sale.
That premise finds its clearest articulation in “Soch Apnepan Ki” — the Group’s guiding philosophy, roughly translating to “the thought of belonging.” It shows up in the specifics — timely handovers, transparent communication from the first site visit through possession and beyond, and a customer experience infrastructure built to be accessible rather than defensive.
The results bear this out. Vinayak Group counts among its base an unusually high share of repeat buyers and referrals — a metric that only accumulates when promises match delivery. That same trust is now playing out in real time at Vinayak 21 Acres, the Group’s flagship township beside the Infosys campus in Newtown Action Area III. Within the 2 months of its launch, more than 75% of the launched inventory was sold and prices appreciated by nearly 25% — an outcome that speaks as much to confidence in the developer as to the product itself.
That confidence doesn’t stop at the customer’s door. Vinayak Group was recently recognised with the “Championing People in Property – Employer of the Year 2025” award, a reminder that customer experience rarely happens by accident — it tends to originate in how an organisation treats its own people first. A workforce that isn’t worried about its own stability is better positioned to be patient, responsive, and genuinely invested in a homebuyer’s journey.
Vinayak Group’s track record now spans more than 45 completed projects and roughly 3 million sq. ft. of delivered space, with 7,000+ Happy Residents across Kolkata’s key corridors — Newtown, Laketown, Joka, Garia, New Alipore, and Belgachia — alongside a commercial development in Burrabazaar.
With 5.7 million sq. ft. currently under construction and a leadership team spanning three generations — Rahul Kyal, Anurag Kyal, and Rishi Kyal in the second generation, and Unnath Kyal in the third — the Group continues to scale. But as this latest award suggests, the metric that matters most to Vinayak Group hasn’t changed since 1987: whether the person who bought a home would recommend it to someone else.
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