JOSOFT TECHNOLOGIES PVT. LTD: Providers Of Outstanding Business Process Outsourcing Services With A Flair Expertise And Experience
In India, Business Process Outsourcing (BPO) is the fastest-growing segment of the ITES (Information Technology Enabled Services) industry. Factors such as economy of scale, business risk mitigation, cost advantage, utilization improvement, and superior competency have all lead to the growth of the Indian BPO industry.
With an enriching experience of more than a decade in outsourcing BPO services, Josoft Technologies Pvt. Ltd has carved a distinctive niche through exceptional expertise and command in the endeavor. The Company has stupendously pioneered outsourcing BPO services, Software Development and Digital Marketing services. It is best known for its phenomenal Inbound Call Center, Outbound Call Center, and Telemarketing services to clients.
Tailoring to the needs of a variety of customers, they serve customers from an individual to an enterprise company, depending upon the experience and requirement of the customer. Hence, the customer database in this industry is across all spectrum those who need such kind of BPO projects.
A team of experts and market analysts do a regular survey to monitor the changes occurring in the market and chalks out a plan for adopting the same trend to keep up the pace.
Research & Development is a kind of analysis followed by development or changes in the existing product as per the market requirement so that the product of a company can reach more and more segments of society and hence expands the business of the company. It is an integral part of the company and is a must for the growth of the company.
STORY OF STRUGGLE
The Company laid its beginning in 2008 with only a handful of employees, and this was the year when the ITES sector or BPO outsourcing sector was not a highlighted industry despite having such a wide scope. But, the visionary Jitendra Kumar Rana took the challenge and had the vision to turn this into a source of income for others and benefit society. Initially, they faced a lot of problems due to a shortage of manpower as every person had to face multiple tasks at the same time due to which it was sometimes difficult to manage such a huge customer database. Because of consistent determination and patience, they learnt through their flaws and then have overcome the same. Since then they have grown in a manner that they have a dedicated person for each task at present.
SYNCHRONIZATION WITH THE LATEST TECHNOLOGY
At Josoft Technologies, there is a dedicated team of analysts comprising of the top most management, which analyses the market from time to time and also suggests the changes in various aspects of the product they deal in.
Global IT/ITES/BPO companies are slowly expanding their service line and developing new business models in response to technological trends, especially the BPO industry is evolving around mega technological trends like big data, mobility and cloud computing. There has been an analytical revolution in this sector for last few years. Big data has powered the BPO sector in a big way.
Josoft Technologies’ emerging analytics firms are focusing more on big data and moving beyond MIS reports. BPO analytical firms are responding to analytical reforms and allow real-time data feeding and robust business decision making.
There are many ways technology is changing the landscape of the BPO industry, but largely they can classify them into four important trends. Let’s check them;
Big Data & Analytics Business process outsourcing companies use data analytics tools to manage a huge amount of data to deliver superior quality of business solutions
Data analytics is very much relevant for BPO companies because of the volume of data they gather
Cloud Platform Cloud computing took data storage and data sharing in the BPO industry to another level. Data retrieval and sharing have become fast and easy. Businesses stay competitive and advanced by moving their data to the cloud platform Cloud platforms are cost effective.
Automated Systems Automated systems are being used to answer customer queries as soon as possible. It saves a lot of time as well as cost.
Diverse platforms to reach customers Mobile applications are playing a major role here. They changed the way customers approach service providers to resolve any issue. Social media platforms are also one of the most preferred media of communication.
Transforming Processes Decade back businesses were outsourcing processes mainly for cost reduction and time-saving purpose. They are witnessing a period where the BPO sector is coming out from the shadow of a cost-cutting and process optimizing to adding real business value.
GIVING BACK TO SOCIETY
Towards the society, the Company is doing its bit and being helpful in a number of ways.
- Productivity improvement: ADVERTISEMENTS
- Optimum utilization of the resources: BPO enables optimum utilization of resources of scarce resources.
- Reduction in cost
- Improved Human Resource
- Focus on core business areas
- Cater to changing customer demands
- Sophisticated technology at lower cost
ACHIEVEMENTS TO BOAST OF WITH GREAT FUTURE PROSPECTS
Josoft Technologies Pvt. Ltd. is an ISO Certified Company, which had its beginnings in 2008 when Global Technology & Outsourcing was formed. The company has grown in size and capability, and in late 2012, the company name was changed to Josoft Technologies Pvt. Ltd.
In a journey of over 11 years, they have successfully completed 350+ BPO projects, voice and non-voice both across nationwide and globe with building good repo existing corporate relationships with vendors and customers.
They have 500+ groups of companies, which can complete any BPO projects with quality in a short time at a low cost. Their core strength lies in quality.
They are willing to expand globally and have franchises all over the world. They emerge as a bigger brand for helping people to get good business opportunities and increase their project arsenal.
“To inspire readers, Jeetendra Kumar Rana states, We believe in our company motto which is expert solution with outstanding services . If you can satisfy your customer with their needs of business establishments then you will be able to grow in no time, so it is always customer first”