Dr. Manisha Karmarkar, COO at Ruby Hall Clinic, Endeavors to Achieve Operational Excellence & Advancement in Healthcare
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Established in 1959, Ruby Hall Clinic has become a brand synonymous today with quality healthcare and sprawls across a 600 bedded structure in the heart of Pune along with a 130 bedded hospital in Wanowrie and a 70 bedded one in Hinjawadi.
Growing significantly with a multi-disciplinary approach under the dynamic leadership of Dr Manisha Karmarkar, COO, Ruby Hall Clinic, leave no stone unturned when it comes to being recognised as a healthcare organisation that provides high-quality, technologically advanced compassionate care. With over 40 specialities and sub specialities, there is virtually no part of the human anatomy and mind that the doctors don’t care for. There is a family of over 4000 doctors, nurses and support staff that are adept at caring for all those who enter our doors, regardless of whether they require consultations, OPD care, or surgical expertise.
BEGINNING OF A PROMINENT LEADER
Dr Manisha Karmarkar, a passionate leader and the first woman COO of RHC, is addressing the healthcare challenges through innovative solutions. She is driving the organisation towards operational excellence, setting new benchmarks, and redefining the overall healthcare.
Dr Karmarkar’s journey has been a combination of dedication, passion, hard work, and of course support that has brought her to where she stands today. She began her career as a Senior Registrar in the Intensive Care Unit at Ruby Hall Clinic in 1995. Two years down the line, she assumed the role of a Consultant at the Department of Anaesthesiology. Having expanded her commitment to the hospital, she has been heading the OT services as Director at Ruby Hall Clinic for the past eight years while extending the same authority to the Hinjawadi and Wanowrie branches of the hospital.
Through this time, Manisha was asked to take up the reins of Ruby Hall Clinic Wanowrie as Chief Operating Officer and successfully transformed the financial trajectory of the hospital. Looking at her unique leadership style, the management then roped her in as the Chief Operating Officer at the 600-bedded Ruby Hall Clinic. Besides, she is heading the Department of Robotic Surgery, the Breast Clinic, and the Mother and Child Clinic at the Hospital.
THE INSPIRATION BEHIND THE INCEPTION
Ruby Hall Clinic has a rich history rooted in philanthropy, diversity, compassionate care, and a passion for innovation. The founder, Dr. K.B. Grant had a vision — to ensure every patient has access to quality healthcare. In 1959, he started his practice in a small two-bedded nursing home which is now known as Ruby Hall Clinic. In the last 5 decades, they have constantly moved towards a true culture of achieving excellence in-hospital care.
“It wasn’t easy, but, as the results show, it has been a journey well worth taking”, said Mr Karmarkar.
THE UNIQUE BUSINESS MODEL
“Our late founder, Dr. K.B. Grant entrusted us with a unique legacy that continues to pave the path and inspires us to strengthen and grow. Enhancing our position as a recognised leader in our country, we have strived to make quality patient care our priority. Blending compassion with the marvel of technology to make a real difference in the lives of our patients has always been our mission. As a socially responsible hospital, we feel a deep sense of pride and commitment to all those who place their trust in our care and our ‘patient comes first’ policy has been a part of this very philosophy”, shared Dr Karmarkar when asked about her business model.
KEY HIGHLIGHTS OF THE SIGNATURE SUITES
The Signature Suites are Pune’s first luxury accommodation wing for those who settle for nothing but the best. Here, along whisperquiet halls, in hotel-like rooms and suites filled with amenities, patients receive renowned state-of-the-art treatment with a level of comfort that is redefining hospital care. Everything is intended to revolve around a patient’s privacy and peace of mind, which of course, helps them recover at a better rate.
HEALTHCARE ‘SPECIALITIES’ ENCOMPASSED BY RUBY HALL
As a multi-specialty tertiary care provider, every single department within the hospital is offers nothing but the most superlative and technologically advanced treatment. For instance, this is the first hospital in the city to offer advanced robotic and 3D laparoscopic surgery. The Multi-Organ Transplant Centre houses everything from counselling to coordination throughout the entire transplant process.
Ruby Hall’s Breast Clinic is run by a women-only team and ensures the highest level of privacy along with compassionate care. The clinic also hosts the Senographe Pristina Mammography Suite along with other technologically advanced services.
WOMEN’S PARTICIPATION IN THE ENTREPRENEURIAL SPACE
Manisha strongly believes that every woman is a powerhouse of talent. Think about it, every woman is an entrepreneur in her own right. As entrepreneurs, women bring a unique set of skills and perspectives to the table. Whether it’s managing a family, a career, or both of them simultaneously, she is capable of juggling multiple responsibilities and ultimately creating a system that works for her.
THE CONTRIBUTION OF TECHNOLOGY
Ruby Hall Clinic continues to invest in advanced technology and pioneer treatments that revolutionise healthcare outcomes. At the Department of Robotic Surgery, Pune’s only da Vinci Robot provides innovative and safe alternatives to traditional open surgery while the Modulith SLX F-2 Connect meets the demands of modern urology.
Moreover, it is home to Asia’s first and most advanced Senographe Pristina mammography system, a 3 Tesla MRI, the Einstein Vision 2.0., a digital PET and SPECT CT scanner. They are also amongst the ten hospitals in the country to procure four linear accelerators — including Varian’s Halcyon and the TrueBeam STx in the fight against cancer.
JEWELS IN THE CROWN
As a premier healthcare facility, RHC has been recognised multiple times. Some of the most formidable distinctions include:
- The only hospital in India to receive eight NABH and NABL accreditations in medicine from the Quality Council of India
- Best Hospital to Work for by AHPI in 2016, Green Hospital award for Ruby Hall Clinic Wanowrie in 2018
- Best Hospital for Cadaveric Organ Donation across India by NOTTO, Govt. of India in 2016
- One of the first hospitals in the country to receive the cGreen OT accreditation by Bureau Veritas
- Best Organ Transplant Centre award by Chief Minister Devendra Fadnavis in 2017
- Best Medical Tourism facility in India 2012 and 2013, by
- Ministry of Tourism, Government of India
- First Prize for Energy Saving by MEDA
In the coming days, Ruby Hall Clinic will see the application of analytics and artificial intelligence (AI) that will support a patient’s multidisciplinary team in making the best treatment decisions for that individual.
For those people who will live with chronic diseases or who may have been discharged from hospital care, biometric sensors would continuously relay vital signs such as heart rate and respiratory rate back to algorithms that will notify care teams if they detect deterioration.
TIPS FOR WOMEN TO REACH NEWER HEIGHTS OF SUCCESS
While there may be no magic formula other than hard work and perseverance for anyone who is looking to succeed, here is what Dr. Manisha thinks women leaders should do:
- Wear your confidence like a crown
- Surround yourself with people who support you
- Build a team and believe in it
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