The Tale of Bespoke Experiences:

Lords Hotels & Resorts Brings Unparalleled Luxury Combined with the Essence of a Rich Heritage

Reaching the top and creating an indelible mark in a growing and ever-expanding industry like hospitality is exemplary. One such example is an accomplished hotelier who currently manages 42 properties and has 18 under development. His courage and determination, risk-taking skills, and desire to operate the largest mid-segment market chain have enabled him to become the driving force behind one of the fastest-growing and leading mid-segment hotel chains in India and Nepal, Lords Hotels & Resorts.

Pushpendra Bansal, the COO of Lords Hotels & Resorts, is a hospitality stalwart, a civil engineer by profession, who expanded his family business into construction, executing projects for L&T, ONGC, ESSAR, the Food Corporation of India, Indian Railways, and many more. Later, in 2003, he relocated to the USA, where he acquired hotels, motels, and resorts from reputable companies like Howard Johnson and Comfort Inn, among others. He entered India’s mid-segment hotel industry out of an ambition to give back to his country.

In the year 1990, his actual journey began when Pushpendra Bansal accidentally became the owner of an under-construction hotel in Surat. This was not the best period for the hospitality industry, as the country was going through turmoil. Surat, in particular, faced floods and plague. The business had come to a standstill. Despite this difficult circumstance, Mr Bansal formed the hotel in 1998 and partnered with Carlson to manage it. He moved back to the United States in 2001, where he owned and ran hotels such as Harvard Johnson, Best Western, and the Holiday Inn. He gained a lot of knowledge about hotel administration and operations.

Completed hotel management training at Cendant, currently known as Wyndham. He began to consider returning to India and serving his fellow citizens there after his stint in the United States. In 2007, Lords Hotels and Resorts was formed with two owned hotels and other hotels in the construction stage. Since its inception, Lords Hotels has been constantly striving for excellence by providing exhilarating hospitality to its guests. The confluence of traditional values and modern hospitality makes the Lord’s Group extraordinary

Lords Hotels & Resorts at a Glance

Presenting a warm ambiance and an array of memorable touches served by a team of dedicated professionals to enhance the guest experience, Lords Hotels & Resorts has become an eminent name within 10 years of its inception. It offers luxurious accommodations at “true value” prices for the guests as well as catering to business, religious, and leisure travellers.

Coupled with our “Guest First” sensibility, we at Lords also believe that even in the new era of hospitality, the old charm still works. Our long-term relationship with the guest is the key element of our philosophy quoted visionary leader Pushpendra Bansal.

Lords Hotels offers cutting-edge infrastructure, standards, operating systems, and services, providing the business with an obvious edge over its competitors and ensuring that each Lords hotel is modern and highly effective by fusing global standards with regional flavours. Their goal is to turn ordinary stays into outstanding WOW experiences by offering first-rate lodging. While remaining open to how different cultures can affect and improve the way they provide services.

Industry evolution over the years

The hotel industry has evolved and adapted during the last few decades in a number of significant ways. The COVID-19 epidemic has had a significant impact on the sector and driven hotels and IT vendors to adapt and present cutting-edge technologies. Today’s consumers want a frictionless arrival experience. They do not want to wait in line in order to check in and out as quickly as possible. The industry has greatly recovered from the pandemic crisis.

After a while, this is the strongest season for hotels, with record-high occupancy and room rates. We have high hopes that this pattern will hold going forward. As the hospitality sector transitions out of the COVID era, it is confronting multiple challenges. The area is also being impacted by global forces such as inflation and rising energy costs. Travel from within has significantly decreased. Rising labour expenses and employee retention are two additional issues the company is dealing with.

Insights on the Significance of R&D

Research and development (R&D) is a vital tool for expanding and improving the hotel industry since it gives strong knowledge and insights that result in improvements to current processes where efficiency can be raised and costs decreased. The hotel business is a dynamic market that is always evolving. Additionally, it enables companies to create innovative products and services that will help them compete in cutthroat markets.

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Milestones and Achievements Along the Way

Under Pushpendra’s Leadership Lords has achieved numerous significant milestones in a short period of time. First, the company has grown to become the largest midsized company in Gujarat with more than 24 properties and holds about 60 associations across three continents.

Which is a testimonial to the excellent service delivery and value addition Loards brings to the partners. In addition, it is one of the top Indian chains to identify the business potential in three- to four-tier cities across the country and establish hotels offering top-notch services at affordable prices.

Unique Values

The guiding principle of the establishment is to provide each and every visitor with exceptional and “true value” hospitality. They adhere to the concept that “Guest is akin to God” or “Atithi Devo Bhavah” and believe in providing top-notch service employing cutting-edge modern technology while upholding the rich Indian history.

Lords stands for –

• L is to Lead every interaction with effective communication and to be transparent and just with each service delivery.
• O is to be Bbsessive about delivering value to all stakeholders who both invest in us and seek hospitality from us.
• R is to be Relevant to modern needs and expectations from the guests and investors alike.
• D is to Deliver high-quality brand experiences to turn guests into life-long advocates and for each investor to reap constant success like clockwork.
• S is to infuse Synergy among all the resources to speak the same language of commitment to achieve unparalleled success.

Future Projections and Expansion

Lords has always been exploring new areas to expand its growth in the industry and intends to do so in leaps and bounds. The vision is to become a reliable brand for providing “TRUE VALUE” experiences to guests in the incredibly exciting value-driven hotel market segment and to deliver True value returns on investments with tremendous growth opportunities to the investors and owners.

With the opening of new properties in different cities in India and internationally, the company has a portfolio of 60 Hotels and Resorts. There are many more destinations to be explored and presented to enhance guest experiences. Taking the brand global is part of their current expansion plans, and they see opportunities in Southeast Asia, Africa, the Middle East, and the USA.

In addition to quickly expanding in the northeastern regions, they are also broadening their footprint in India’s major metropolises. Along with developing new properties across India and abroad, they partnered with DVS Global Ship in Diu to offer dinner cruises.

A Parting Note for Aspirers

Embrace feedback and learn from your mistakes; nobody is perfect. We all learn by making mistakes, and being able to accept constructive criticism and feedback is key to helping your business move forward and stay competitive.