ZUCOL SOLUTIONS PRIVATE LIMITED, A DUSHYANT YADAV LED TECHNOLOGY-DRIVEN FIRM OFFERING INNOVATIVE SOLUTIONS
ZUCOL Solutions Private Limited (A Unit of ZUCOL Group of Companies), based out at Gurgaon leading by tech enthusiast and entrepreneurs since 2010. This story was started as an academic service and tutoring company, then they delved into IT Solutions, ERP Solutions, Cattle feed Manufacturing, Website designing, Schools, and Coaching to underprivileged kids. Initially, they offered BTHAWK-An Advanced and Innovative Accounting Solution, today they have products named BTRESTRO, BTROOMER, BTCAMPUS, BTGYM catering to restaurants, pgs., hostels, educational institutes, gyms respectively.
Zucol is a group of creative and tech-savvy individuals who believe in the catalytic power of technology. They utilize their extensive knowledge and years of expertise to deliver a better experience. Their success is built on the pillar of innovative strength that drives every Zucol’s employee. They recognize the requirements of the customers, understand them, and come up with the right solutions from ground-breaking ideas. It is a registered business partner of Airtel and has been recgonized amongst the top 5 tax practitioners in Rajasthan and amongst the top 50 tax practitioners in India.
EXCLUSIVE SERVICE PORTFOLIO
“An organization is nothing more than the collective capacity of its people to create value. -Louis Gerstner” ZUCOL is actively serving its clientele with 100% customer retention, customization, and 24*7 support. It covers almost all the sectors of the market; Telecom, FMCG, Electronics, Pharma, Restaurants, Hotels, PGs, Hostels, Educational Institute, Gyms, etc. Here is the list of services provided by the firm:
• BTHAWK: it helps in GST Registration & End to End Filing, Income Tax Return, Accounting, Scrutiny & Assessment, Import / Export Registration, Company Registration, Digital Signature, Annual Form Filing, BRN Number, Trade License, Project Report, FSSAI – Food License, TDS Filing, Payroll & PF Compliance, etc.
• BTRESTRO: One stop solution for managing all types of the restaurant business and facilitating with a single screen to manage all orders whether dine-in, drive-thru, take away, online ordering (Swiggy and Zomato)
• BTROOMER: Do you own a PG? Finding difficulty in managing entire activities of your PG from rent collection to tracking your PG performance? BTROOMER is the solution for all of these problems.
• BTCAMPUS: This is an advanced and complete school management solution. Academic and Non-Academic Staff, Students, Parents everyone gets a taste of digitalization and easiness. Attendance, Payroll, Fees, HRMS, everything gets managed at just few clicks.
THE COMMENCEMENT OF THE BUSINESS VENTURE
The foundation of ZUCOL Solutions was taken with the primary objective to empower the rural business by leveraging the potential of technology and costeffectiveness. The team strongly believes and follows the idea of MAKE IN INDIA AND DIGITAL INDIA. That’s why they have made rural India their main target area.
With GST Inception in 2017, businesses and even individuals were tremendously affected because of new taxation structures. Especially, the rural part of the country had no idea what GST was all about, the understanding of different types of GST returns, their deadlines were nil. There ZUCOL came in, to help the businessman to solve the day-to-day operating problems like sale, purchase, stock management, prevention of stock leakage, tracking of sales, invoice generation, etc.
They started with this, they noticed that people were facing compliance issues, UpToDate filings and other Government Mandates were a pain. Later, the firm evolved as a combo of Accounting, DMS, and Compliance Services. Today, ZUCOL has become a one-stop solution for all business compliance problems.
ZUCOL’S UNIQUE WORK CULTURE
The story started with one person sitting in his hostel room and today ZUCOL is a 700+ employees’ organization. The work culture at ZUCOL is unique and innovative. Here, the HR policies are strong, the management keeps the employees and customer satisfaction at the forefront. Customer satisfaction is the priority, the whole team works with diligence and creativity to bring to them what they need. To stay competitive and relevant in the industry, the business policies are revised regularly.
CHALLENGES & OPPORTUNITIES AFTER THE COVID CRISIS
Even as the COVID-19 pandemic exacts a bitter toll on the economy, it is catalyzing digital transformation across business models, channels, and touchpoints. Underlying this shift is the need for greater organizational agility and also closer ties with customers in changing world order. Since ZUCOL is committed to simplifying people’s lives, they also focus on making the lives of clients easier and digital. They got their systems and processes better equipped that enabled WFH and didn’t hamper their work. Similarly, the solutions for the clients became stronger and customized as per the latest market need.
SIGNIFICANCE OF R&D IN TERMS OF THE GROWTH
R&D plays a significant role in the progress of any business, it provides powerful knowledge and insights, leads to improvements to existing processes where efficiency can be increased and costs reduced. It also allows businesses to come up with new products and services to allow it to survive and thrive in competitive markets. Present-day, ZUCOL is the registered business partner of Airtel, they have reached here with much R&D put in. “We are evolving every day through R&D’, said the visionary.
DEALING WITH THE UNCERTAINTIES & ENSURING RAPID GROWTH
The ZUCOL team strives hard to keep their focus on customer satisfaction, they firmly believe that a happy client would always stick to you and get more clients. They have been expanding horizontally and vertically, it is their go-to growth strategy. Recently, they have expanded their IT wings to different sectors of the markets. They started BTHAWK in the telecom industry, presently the company is working in FMCG, Pharma, Electronics, etc. Moreover, they have added additional features to their existing products while working on new solutions.
THE ‘SECRET’ BEHIND ZUCOL’S MOTIVATED AND PRODUCTIVE TEAM
These are major factors that encourage employees to give their best; Empowering problem solving and learning
1. Instant response on Feedback
2. Promoting open-door policy
3. Encouraging breaks and physical activities
4. Regular reward on accomplishments
5. Various incentive programs
6. Career and Educational Development Opportunities
7. Open culture for creativity
8. Treating as part of the family
9. ZUCOL’s Future Roadmap
ZUCOL is planning to increase its workforce and become a 1000+ employee organization by the end of 2022. They are also extending their business in 5 more cities and will accomplish this goal next year. In terms of CSR activities, the team ZUCOL would like to help the underprivileged children to achieve their academic dreams.
CLOSING MESSAGE FROM THE VISIONARY
One thing common in all successful organizations is the obsession with customers. Not having customer focus is a path towards decline anyways. However, once a customer problem is known, how an organization solves it is a critical link on delivering value to customers. In many cases, even there is uncertainty around what customer needs and organization should be able to handle that effectively.
If you address everything but not culture, you will come back to the same place in a few quarters or years. If you address culture, the rest will automatically start taking care of itself. Culture is also the most difficult to change. Culture is what happens every single day, how leaders behave every single day, how decisions are taken, how people work, what is incentivized, and what is not.
• Mr Ankush Tambi is the Chairman at ZUCOL Group of Companies.
• Mr Dushyant Yadav, is member of founding team and is the CEO ZUCOL, Solutions.
• Mr Sanjay Khandelwal is a member of ZUCOL’s founding team.
• Mr Arpit Aeron is the member of founding team and Leading ZUCOL Services.
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