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What are the 3 areas of practices based on ITIL 4?

What are the 3 areas of practices based on ITIL 4?

Information Technology Infrastructure Library (ITIL) is designed to standardize how IT services are selected, planned, delivered, and supported. ITIL guidelines and best practices align IT actions and expenses to business requirements.

The latest version -ITIL 4 – has become famous ever since it was launched. It contains an updated version of ITIL practices and frameworks and helps all the companies stay updated in software development, IT development, and service development. ITIL focuses on integrating various frameworks and approaches with service management to meet the business needs of companies effectively.

In ITIL v3, there were 26 processes organized into 5 Service Lifecycle phases (Service Strategy, Design, Transition, Operation, and Continual Service Improvement).

However, in the latest ITIL 4, processes have been renamed as practices. The idea of the Service Lifecycle has been replaced by the Service Value System and Service Value Chain.

Nowadays, during ITIL interviews, the mostly asked ITIL interview questions answers are related to areas of practice based on ITIL 4. This article will meticulously look at all the three regions where ITIL 4 practices are used.

There are three categories of ITIL 4 practices: 

  • General management practice
  • Service management practice
  • Technical management practice.

Let us learn about each practice in detail:

1. General management practices

Let us look at various subdivisions in General management practices

  • Architecture Management

Architecture management explains the different sections of an organization and how they are interconnected to each other. It assembles the organization’s work and meets current and future objectives. The practices deal with principles and standard tools that would be beneficial to manage complicated changes in a structured, limber manner in an organization.

  • Continual improvement 

Continual improvement aims to bring together an organization’s basic and essential practices and services that align with changing business needs. Moreover, with the support of ongoing identification and improved services, service components and other various elements can be brought together for efficient and effective product and service management.

  • IT management 

As the name Information security management suggests, this practice is all about protecting the data and providing security to the organization and its information. This kind of practice requires prior knowledge of risks, confidentiality, integrity, and data availability. It is also essential to manage the risks while covering other security aspects such as authentication and non-repudiation.

IT management is the riskiest to manage because of the security involved for all the pieces of information. It is imperative to stay focused and attentive in these practices.

  • Knowledge management 

Again, as the name suggests, this practice aims to handle and improve the convenient, effective, and efficient use of valuable information and knowledge in an organization or a company.

  • Measurement and reporting 

Measurement and reporting practice join the campaign of effective decision-making and continual improvement by reducing the uncertainty involved. It recommends that all consumers collect relevant data for various managed objects and report the appropriate assessment of the respective contexts.

  • Portfolio management 

Portfolio management supports the organizations to make sure the right mix of programs, projects, products, and services is in the right place. It would help achieve goals and provide strategies with the availability of resources.

  • Project management 

Project management is essential because it guarantees that the implementation is correct and will provide actual value for the business opportunity. Every client has strategic objectives, and the initiatives we undertake for them help them achieve those goals.

2. Service management practices

Let us look at various subdivisions in Service management practices

  • Availability management 

Availability management ensures that all the services are geared to meet the user’s needs.

  • Business analysis 

Business Analysis helps you meet your organizational objectives; it reduces errors and, hence, the rework cost. It also has the positive impact of doing the right thing for the right people at the right time.

  • Capacity and Performance Management 

It helps organizations ensure that their services meet expectations and required performance levels. It focuses on meeting the current and future demands cost-effectively. It analyses the organization’s performance in an excellent way to provide valuable feedback.

  • Change Enablement

This practice of change enablement supports organizations to aim for accurate risk assessment, authorization for implementing changes, and effective management of change schedules. It helps an organization maximize the number of IT changes implemented successfully.

  • Problem management 

It includes preventing problems that could occur in the future. For this, we can also create contingency. And we can minimize the risk of a future incident.

  • Incident management 

It is imperative to overcome an incident because incidents can be very short and quick, so it needs quick decisions. It is a part of problem management, as it includes quick decisions for a recurring problem. It is handy when no contingency is created for future issues.

  • Service level management 

SLA or Service Level Agreement is a contract between the vendor and the company that defines the level of service expected. This contract would include the details of various parameters to be measured and the desired results during the period for which the contract is valid.

3. Technical management practices

Let us look at various subdivisions in Technical management practices

  • Deployment management 

An organization enjoys benefits such as smooth movement of software, hardware documentation, processes, and many more with deployment management practices. Its applications range from production to environment for testing and staging.

  • Infrastructure and Platform Management

 With these practices, an organization can see the infrastructure and platform. Moreover, it enables effective monitoring of technologies performed by internal and external providers.

  • Software Development and Management

 Software Development and Management practices can oversee their applications and align with internal and external stakeholders watching an organization’s functionality, reliability, maintenance, compliance, and audit ability.


We have discussed the three leading ITIL 4 management practices performed in an organization and are included among the most asked ITIL interview question answers of an ITIL interview.

Talking about ITIL, it is a best practice way of managing a service. Generally, IT service can be used/adapted to any service management. Learning ITIL certification from Simplilearn online learning is the best way to attain certification from industry experts and 100% placements. ITIL breaks down the various parts of managing a service into processes. You can go into massive detail about each method in this course.

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